MySQL server has gone away

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client logged into their dashboard and received an alert in Italian indicating a problem with some database tables and suggesting contacting WPML support. The symptom described was a 'MySQL server has gone away' error, which was unexpected as no alerts were anticipated.
Solution:
We recommend the following steps to address the issue:
1. Click the small 'x' icon on the warning message to attempt to remove it.
2. Refresh the dashboard to see if the warning message still appears.
If the message disappears, the system is likely functioning correctly.
For more detailed information, refer to our documentation: Handling Error Messages About Broken Tables

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by caterinag-2 2 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
March 21, 2025 at 6:24 pm #16846098
caterinag-2	Background of the issue: I just logged in and received an alert on the main dashboard. The Italian text says: 'Abbiamo rilevato un problema con alcune tabelle del database. Per risolverlo, contatta l'assistenza di WPML.' Link to a page where the issue can be seen: hidden link Symptoms: MySQL server has gone away. I expected to see no alert, but instead, I got an alert. Questions: How can I resolve the 'MySQL server has gone away' error? What steps should I take to fix the database table issues?
March 21, 2025 at 9:43 pm #16846514
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Occasionally, warning messages can appear as false positives and may get stuck. To resolve this issue, please follow these steps: 1. Click the small 'x' icon on the warning message to attempt to remove it. 2. Refresh the dashboard to see if the warning message still appears. If the message disappears, everything is likely in order. If the issue continues, here are a few more steps to check: https://wpml.org/forums/topic/we-have-detected-a-problem-with-some-tables-in-the-database-118/#post-13140103 For more detailed information, please refer to the following documentation: https://wpml.org/faq/how-to-deal-with-error-messages-about-a-broken-table-that-needs-fixing/#problem-with-some-tables-in-the-database
March 24, 2025 at 7:37 am #16849897
caterinag-2	hi Andrew, the alert has disappeared next day. Don't know why.Thanks for your reply. Please note that the firts link you sent doesn't work. "This thread is no longer available, as it is over two years old. Please visit our support page to search more current forum threads or open a new ticket."