PHP Error directly when installing

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Last updated by Christopher Amirian 1 month, 2 weeks ago.

Assisted by: Christopher Amirian.

Author	Posts
February 10, 2026 at 1:29 pm #17809321
christianB-211	I get this directly when installing the base plugin on first time install. Uncaught Error: Call to undefined function ini_get_all() in /home/user_15574/app_15574/wp-content/plugins/sitepress-multilingual-cms/classes/support/class-wpml-support-info.php on line 38 Call stack: WPML_Support_Info::get_original_ini_get() wp-content/plugins/sitepress-multilingual-cms/classes/support/class-wpml-support-info.php:34 WPML_Support_Info::get_php_memory_limit() wp-content/plugins/sitepress-multilingual-cms/classes/troubleshoot/class-wpml-debug-information.php:67 WPML_Debug_Information::get_core_info() wp-content/plugins/sitepress-multilingual-cms/classes/troubleshoot/class-wpml-debug-information.php:30 WPML_Debug_Information::run() wp-content/plugins/sitepress-multilingual-cms/menu/debug-information.php:5 include('/home/user_15574/app...ebug-information.php') wp-admin/admin.php:298
February 10, 2026 at 1:35 pm #17809388
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. The chat was disconnected, so I turned it to this ticket to follow up. Would you please test with the steps below? 1) Check the minimal installation. - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . WPML Multilingual CMS or OTGS Installer - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. 2) Check if the ini_get_all() function is enabled on your PHP installation in the server. Ask the hosting provider to remove ini_get_all from disable_functions (or otherwise allow it). disable_functions is a server-level PHP setting. Thanks.
February 10, 2026 at 1:48 pm #17809449
christianB-211	Hi, I've deactivated all plugins and switched to storefront. My patience with a plugin that shows these kind of error messages upon first install is pretty thin. Uncaught Error: Call to undefined function WPML\Infrastructure\WordPress\SharedKernel\Server\Application\ini_get_all() in /home/user_15574/app_15574/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Infrastructure/WordPress/SharedKernel/Server/Application/ServerInfo.php on line 77 Call stack: WPML\I\W\S\S\A\ServerInfo::getOriginalIniGet() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Domain/Entity/MemoryLimitRequirement.php:135 WPML\C\C\M\D\E\MemoryLimitRequirement::getOriginalPHPMemoryLimit() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Domain/Entity/MemoryLimitRequirement.php:105 WPML\C\C\M\D\E\MemoryLimitRequirement::doIsValid() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Domain/Entity/RequirementBase.php:50 WPML\C\C\M\D\E\RequirementBase::isValid() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Domain/Entity/RequirementBase.php:84 WPML\C\C\M\D\E\RequirementBase::toArray() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Application/Service/RequirementsService.php:78 WPML\C\C\M\A\S\RequirementsService::getAllRequirements() wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/Core/Component/MinimumRequirements/Application/Service/RequirementsService.php:106 WPML\C\C\M\A\S\RequirementsService::getInvalidRequirements() wp-content/plugins/sitepress-multilingual-cms/classes/setup/Initializer.php:84 WPML\Setup\Initializer::getData() wp-content/plugins/sitepress-multilingual-cms/classes/setup/Initializer.php:45 WPML\Setup\Initializer::loadJS() wp-content/plugins/sitepress-multilingual-cms/menu/setup.php:2 include('/home/user_15574/app...l-cms/menu/setup.php') wp-admin/admin.php:298
February 10, 2026 at 2:14 pm #17809549
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, May I ask you to set the next reply as private by checking the checkbox below the reply box and provide the staging/copy login information of the website so I can try to install and troubleshoot? I'd do my best to find what might be the problem cause. Thanks.