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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 2 replies, has 1 voice.

Last updated by Lucas Vidal de Andrade 2 weeks, 6 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
May 27, 2025 at 1:19 pm #17078713

opalM-2

Background of the issue:
I am trying to use the template translator feature in WPML, but it's not working as expected. I was attempting to translate a template when the issue occurred.

Symptoms:
The template translator is not functioning properly.

Questions:
Why is the template translator not working?
How can I fix the issue with the template translator?

May 27, 2025 at 1:30 pm #17078818

opalM-2

How can I fix the issue with the template translator?

May 27, 2025 at 2:17 pm #17079245

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

To better understand your issue, I need the following information:

1. What is the expected behavior? Please explain objectively what you are trying to do, with which purpose;
2. What's happening instead? Please explain objectively what's the end result, and why it doesn't meet your expectations;
3. Share, in detail, the steps you're taking to translate the templates;

Please note, that I've asked for 3 different things. Also, screenshots are generally useful, you can attach screenshots if you think that might me help understand your issue. With this information, I can better understand your context and give you support more effectively 🙂

I'm waiting for your feedback.

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