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[Resolved] Primary Language not showing in Back-End & Problem translating Menus

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the navigation menu in the WordPress back-end after translating the home page from English to French. The original navigation menu disappeared, and there are inconsistencies with the language selector, which sometimes does not show English or all languages, and the Dutch dropdown overlays other items.

Solution:
1) Verify if the English language is correctly set as the default language in WPML-> Languages. If not, follow these steps:
- Take a database backup.
- Navigate to WPML-> Languages.
- Click "Change Default Language".
- Select "French" and save.
- Click "Add / Remove languages".
- Add English and save.
- Change the default language back to English.

Remember to backup your database before performing these steps.

If this solution does not resolve your issue, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 1 year, 12 months ago.

Assisted by: Osama Mersal.

Author Posts
November 14, 2023 at 12:34 am #14792889

thomasS-137

I am having problems when navigating in my back-end and trying to translate the Menu of my website hidden link.

For the moment, I have only translated my home Page from English (original language) to French. Since doing so, my original navigation menu was automatically changed.

When I go to Appearance > Menus in my WordPress back-end, the menu I had before disappeared.

And I seem to have inconsistencies a the top of my page in my back-end. On the Menu page the Language Selector only shows French and Dutch (not English, the original language nor All Languages). Sometimes the Menu page does not show the flags of the Language Selector at all, and only the question mark (see Screenshots).

On the Menus Page, I also see that the Dutch dropdown is overlaying other items on the page.

On other pages like the Pages back-end page, the language selector can be set to "All Languages" (it does not show English as an option). However, below, it only shows one item (the homepage I translated from English to French.

Can you help me fix this please? Thanks!

--- Screenshots have been removed by the support I.R. ---
November 15, 2023 at 8:57 am #14805701

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please go to WPML-> Languages and check if the English language is selected correctly.

If not, please take a database backup and try the following steps:

1- Go to WPML-> Languages
2- Click "Change Default Language"
3- Select "French" and save
4- Click "Add / Remove languages"
5- Add English and save
6- Change the default language back to English

❌ Please backup your database before performing the above steps ❌

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama