Product title translations are not importing correctly

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 12 replies, has 1 voice.

Last updated by Andreas W. 3 days, 9 hours ago.

Assisted by: Andreas W..

Author	Posts
June 3, 2025 at 12:10 pm #17102159
lucasS-30	Background of the issue: I have imported products from another website in two languages, English (Main) and Dutch (Secondary), on my site hidden link. I am trying to ensure that both language versions are correctly imported. Symptoms: When opening 'All products', it is showing the translation as 'update the translation' on almost all products. In my opinion, this should be finished because we have imported both languages. Questions: Why are the product title translations not importing correctly? How can I ensure that the translations are marked as complete after import?
June 5, 2025 at 1:20 pm #17110391
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I will answer this ticket before it is assigned to one of my colleagues. Would you please give us more detailed information on which plugin you used alongside with WPML import/export to do the import? If you used the default importer of Woocommerce please check if the errata below is applicable: https://wpml.org/errata/woocommerce-built-in-import-feature-does-not-update-prices-for-product-translations/ also I wonder if the translations work or not? I mean despite the fact that the item shows need update, does the front end show the translation correctly? Thanks.
June 5, 2025 at 2:18 pm #17110645
lucasS-30	I just used the regular WordPress CSV importer. Translations work, the frontend shows it correctly.
June 5, 2025 at 8:09 pm #17112270
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Can you please import your files on this test site and let us know if you can replicate this issue? One-Click-Login: hidden link Best regards Andreas
June 12, 2025 at 11:32 am #17129773
lucasS-30	Could you please send an new link?
June 12, 2025 at 12:25 pm #17130077
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	No problem! These sandboxes delete themselves if they have not been accessed for seven days. If you need more time, simply drop me a comment and I will arrange to extend this sandbox for more days. Here is a link to a new sandbox: hidden link The site is ready to go. I already have set up WPML with the necessary languages and integrated all essential plugins. You only need to run the import and let me know if you can replicate the issue. As you say you use the default WordPress Importer while you refer to "Products": Have you already tried the WooCommerce Export and Import options? (you will need to use the same method for export and import)
June 12, 2025 at 2:24 pm #17130576
lucasS-30	Dear Andreas, Thank you, I have imported the products but the translations don't seem to get imported. here is an link to the file hidden link maybe you could try? I am using the importer under Products --> All products --> Import Also i have been running the WPML Export & Import.
June 13, 2025 at 1:38 am #17131660
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for providing the import file! Here is how you proceed: 1) Make sure the required language setup is met in WPML > Languages 2) Go to WPML Export & Import and configure the import method 3) Run your import 4) Go to WPML Export & Import and complete the migration This seems to have worked as expected on my current test. Also the product titles seem to be importeed correclty. Please take a look at the test site. --- In your case, you are using the WooCommerce method to export & import. We have a known issue with this method when trying to import product variations: https://wpml.org/errata/wpml-export-and-import-issues-with-importing-product-variations/ You will need to download the file mentioned inside the errata, upload it to /wp-content/plugins, and activate this patch plugin before running the import.
June 13, 2025 at 8:19 am #17132054
lucasS-30	Hi Andreas, I see, but the products in the sandbox are listed as seperate products while on our main site it is listed as one product (see added image) but this does not seem to be a possibility than.
June 13, 2025 at 4:49 pm #17134316
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am not fully sure, which behavior you are expecting. WPML will create one product per language and connect them so that you can use the language switcher to switch between languages. Translation: Dutch: hidden link Original: English: hidden link This works as expected on the sandbox.
June 13, 2025 at 4:52 pm #17134317
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	If you have a different behavior on your site, maybe you did not follow the correct workflow or a third plugin is causing a conflict. Could you please create a staging site and try running it with a minimal setup to see if the issue persists? 1) Deactivate any additional plugins that are unrelated to WooCommerce, WPML and our add-ons. Try to import again now. Can you still experience unexpected behavior? 2) If the issue goes away, start reactivating plugins one at a time or activate them in small groups while running new imports between each step. This way, check where the issue recurs to identify the plugin causing the issue. 3) If this doesn't resolve the issue, please switch to a standard theme like Twenty Twenty-One to see if the issue might be theme-related. Once we identify the cause, we can then attempt to replicate the issue and then escalate it internally. I will provide a test site with WPML in this case. If you are unable to set up a copy of your website, please let me know and I will be happy to assist you.
June 16, 2025 at 7:23 am #17137186
lucasS-30	Dear Andreas, I cannot seem to open the sandbox links, are the links expired?
June 18, 2025 at 3:50 am #17144430
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, the shop was currently hidden from visitors. You can see the products now. Here is a login link to a new sandbox: hidden link Could you please give it a test and let me know if you can recreate the issue on this test site? If you can recreate the issue, please provide the exact steps you are taking. If you can not confirm the issue there, I can offer to take a closer look at your site as an admin user to take a closer look at the setup.