Product titles will not translate in e-mails - WPML

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Last updated by Andreas W. 1 month, 3 weeks ago.

Author	Posts
February 13, 2025 at 3:46 pm #16703537
nathanO-5	Background of the issue: I am working on a site under development and I want the product titles of orders (back-end) to be displayed in the same language as the customer. Symptoms: Product titles will not translate in e-mails. Questions: Suddenly, WMPL has stopped translating the product titles of orders in the back-end. In the front-end, titles are translated properly, but in the back-end everything appears in the default language (dutch). The problem with this is that all confirmation e-mails contain Dutch product titles. This can be confusing for customers from another country.
February 15, 2025 at 6:20 pm #16709480
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, 1) Please verify if you see any config issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status. For example, it might be that the product permalink base is not translated. Let us know if you have any questions at this step. After solving any occurring config issues, please trigger a new order e-mail and let us know if the issue persists. 2) In case the first step does not solve the issue, please take a backup of your site and database. Now, update the Porto Theme and all plugins to the latest available versions. You will find new versions for WPML by going to Plugins > Add new > Commercial and clicking "Check for WPML Updates". Now, please trigger a new order e-mail and let us know if the issue persists. Best regards Andreas