Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
Add it above the line /* That's all, stop editing! Happy blogging. */
Are the translations missing from the frontend, the backend, or both? If they are missing from the backend, Please be sure to make a full backup of your site and database.
Then, go to WPML -> Support -> Troubleshooting.
Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Synchronize local job IDs
- Fix Terms count
- Fix post assignment for translations
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