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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 0 replies, has 1 voice.

Last updated by Shekhar Bhandari 3 hours, 8 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 16, 2024 at 12:29 pm #16517294

Jasper

Background of the issue:
I am experiencing an issue with WPML where tags are inconsistently handled in translations. Sometimes the paragraph tags are preserved, while other times they are disregarded, causing formatting issues in the translated content. The only consistent workaround I’ve found is to make a minor change to the original content, which forces WPML to reapply the translation and restore the paragraph tags. However, given the large number of pages on my site, manually updating each page and its translation is not feasible. This issue can be seen on the following pages: hidden link, hidden link, hidden link, hidden link, hidden link, hidden link, hidden link.

Symptoms:
Random deletion of tags in translations, causing formatting issues. The issue is inconsistent, with paragraph tags sometimes preserved and other times disregarded.

Questions:
Can you provide a solution to bulk update translations or fix the formatting issue?

December 19, 2024 at 8:26 am #16528653

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

I will help you further on this issue.

I checked the page: hidden link but it redirects to homepage so couldn't see the issue.

Can you record a video showing the issue so I can debug this further.

Look forward to your reply.

Thanks

December 19, 2024 at 12:05 pm #16529960

Jasper

Hi,

Sorry I hidden the languages yesterday, not thinking about this. I changed it back and the links should be available again.

December 19, 2024 at 12:20 pm #16530013

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 20, 2024 at 9:21 am #16532748

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Error: The username TEMP WPML is not registered on this site. If you are unsure of your username, try your email address instead.

Can you please check it?

Thanks

December 21, 2024 at 10:22 am #16536249

Jasper

Sorry, somebody deleted that account for safety. Try again...

Also I am not receiving email from this ticket for some reason. Hence the slow reply

December 23, 2024 at 4:59 am #16539264

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can see the issue, the issue is happening as the whole text is joined before translating, can you unjoin the texts and translate it and see if it helps?

Also, provide me few more examples of the pages so I can test this further.

Look forward to your reply.

Thanks

December 23, 2024 at 9:12 am #16539609

Jasper

Hello Shekhar,

That translation is untouched both original as translation. Manually updating the original might be a fix. But we are talking about hundreds of pages. So that is really not realistic.

Please advice

December 23, 2024 at 10:58 am #16540028

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello Jasper,

Can you provide me few other pages example where the issue exists? 4-5 pages will help.

Look forward to your reply.

Thanks