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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 7 replies, has 0 voices.

Last updated by Kor 4 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
September 28, 2025 at 5:27 pm #17439183

rasmusN-3

Background of the issue:
I am trying to remove translations on my WordPress site, but I encounter an issue. The problem can be seen on this page: hidden link.

Symptoms:
When I try to remove translations, I encounter an infinite loading issue, and nothing gets removed.

Questions:
Why do I encounter an infinite loading issue when trying to remove translations?
How can I successfully remove translations without encountering this issue?

September 29, 2025 at 1:19 am #17439324

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I will require temporary access (WP-Admin and FTP) to your Website. Please tell me which language you are trying to remove.

Also, note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

October 6, 2025 at 4:37 am #17457975

rasmusN-3

Hi, done

October 6, 2025 at 7:47 am #17458513

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you remove the geo-location firewall temporarily? I'm using a dynamic IP that changes every few days.

October 6, 2025 at 6:42 pm #17461802

rasmusN-3

I have set exception for Malaysia, OK?

October 7, 2025 at 4:28 pm #17464757

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It looks like you're trying to remove all translations from your Website. I'm going to perform the reset https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset and I need your permission to proceed.

If you agree, please backup the site and notify me so that I can proceed.

October 7, 2025 at 6:26 pm #17465091

rasmusN-3

Agree and done!

October 7, 2025 at 6:29 pm #17465109

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

It's done. Please check.

The topic ‘[Closed] Rem’ is closed to new replies.