Searched my page on google.com, it directly pointed to french language

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 4 replies, has 2 voices.

Last updated by Shekhar Bhandari 6 months, 2 weeks ago.

Assisted by: Shekhar Bhandari.

Author	Posts
November 5, 2024 at 1:34 am #16363879
cinanC	Background of the issue: I searched my page on google.com, and it directly pointed to the French language. I want the page to point to English. The site I need help with is hidden link. I tried searching 'how to tell if lululemon is fake' and clicked on our site, but it points to French instead of English. hidden link Symptoms: The website redirects to the French language version when it should point to the English version. Questions: Why does my site redirect to the French language instead of English when searched on Google? How can I ensure my site points to the English version when accessed from search results?
November 5, 2024 at 7:32 am #16364302
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. I checked the mentioned page, hidden link and I can see it doesn't have translations available in English. Am I missing something, if it doesn't have english translations then it will refer to that page. Look forward to your reply. Thanks
November 5, 2024 at 1:22 pm #16366900
cinanC	No, it's only English post, no French, that's the problem. May I send you my credentials to enter my website dashboard?
November 5, 2024 at 2:20 pm #16367229
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Sure, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
November 6, 2024 at 4:41 am #16369724
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, It looks like the post type is currently set as untranslatable. To resolve this, I recommend updating the sitemap on Google and creating a redirect. The URL may have been accessible previously, causing this error. Please note that it may take a few days for the changes to reflect, depending on when Google crawls the site. Keep an eye on it, and let me know how it goes. Looking forward to your response. Thank you.

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