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[Closed] Something went wrong with translations and credits

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 reply, has 0 voices.

Last updated by Shekhar Bhandari 2 weeks, 4 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 26, 2026 at 4:39 pm #17930124

irisH-8

I was having the wrong key connected for this site and started translations. Now I deleted the key and connected the right key. But I lost a lot of credits. I already bought 600K credits. Can you please top up the credits, so i can fix the translations?

March 31, 2026 at 5:47 am #17938259

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

Thank you for reaching out to WPML support. I’d be happy to assist you with this issue.

When a site key is removed, any remaining credits are automatically returned to your wpml.org account. You mentioned that some credits are missing—could you please provide a bit more detail so I can review the situation and assist you further?

I look forward to your reply.

Thank you.

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