Background of the issue:
I am trying to translate taxonomy values on my website into 8 languages using WPML. I selected some taxonomy to be translatable and translated all the values in the languages I have. The issue can be seen on this page: hidden link. I also found a similar issue reported here: https://wpml.org/forums/topic/woo-attribute-values-are-copied-twice-to-english-translated-product-pages-attribute-fields/. I tried disabling all plugins and changing the theme to Twenty Twenty, but that did not fix the problem.
Symptoms:
The product category and attributes are shown twice in the product's additional information section in the translated languages. In the default language, everything works fine.
Questions:
Why are taxonomy values shown twice in translated languages?
How can I fix the issue of duplicate taxonomy values in translations?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I am not sure if there is a connection, but currently, I am handling another similar issue with the Blocksy Theme, where product attributes appear duplicated in a second language.
We have already tried to replicate this issue on a test site, but the issue was not replicable.
Please take a backup of your site and then go to Plugins > Add new plugin and click on the Commercial tab. Now, click "Check for WPML Updates" and install the latest versions of our plugins.
In case there are updates for the theme or other plugins available, please also run them.
Finally, revise WPML > Taxonomy Translation, select the category, and if there is a sync option available, please run it.
If this does not solve the issue, please let me know, and I will enable a private reply form so that you can provide me access to the site for investigating further.
I have updated to the latest versions of the WPML plugins.
There is no sync inside the Taxonomy translation.
The problem remains even with the twenty twenty theme.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
The required fields are located below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I deactivated the plugin "Blocksy Companion (Premium)" and updated the product translation, which solved the issue.
This means some logic inside "Blocksy Companion (Premium)" must be causing this issue.
I can offer to provide a WPML test site on which you can install the latest version of the plugin so that we can investigate further, but apart from that, this looks more like a kind of issue that needs to be reported to the Blocksy Support.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The issue:
Yes, indeed, as I mentioned, this issue disappears if you disable "Blocksy Companion (Premium)". Somehow, on my earlier test, the issue with duplicated categories did not occur after enabling the plugin again.
I disabled the plugin, adjusted the stock on the original product, as the stock changed when disabling the plugin. Then I saved the original product, and the stock was synced again.
I then enabled "Blocksy Companion (Premium)" and saved the original product again, and the issue did not occur again.
Workaround:
Please disable "Blocksy Companion (Premium)", then update the product translations.
Further steps if the issue occurs again:
I can offer a WPML test site on which you can install the plugin and we can try to replicate the issue, so that we can escalate it to our compatilbity team.
Would it be possible for you to provide the latest version of the plugin for testing? If so, let me know and I'll send you a link to a test site.
We might then try to propose a fix and reach out to the author.
Can you send me a link to a product that is working correctly? I cannot see any product with no problems.
The plugin is disabled, but the products I have checked are with duplicate attributes.
Also, the stock feature is not enabled as a feature on the website. So even if you disable the Blocksy plugin, the stock is not changed.
I have the latest versions of the plugins installed on the test site. If you want to create a test website and give me access, I can clone my website there.
I can confirm that for the product you sent me for the English language, the problem has been resolved. If you change the language to another one (not Greek), the problem reappears for the same product.
Also, all other product do have the same problem.
I can install the latest version of Blockly if you give me an access link. I can also clone my website if you want, so you have the problem to work with.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, you need to update the translations to solve the issue in this case.
For further investigation, please install the latest version of "Blocksy Companion (Premium)" on the following sandbox and let me know once you are done with this task.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for your cooperation!
I will first try to replicate the issue. If I can not replicate it, I can still escalate to our second-tier support team for further review of your site.
You are welcome to join me in the sandbox, as I can not confirm the issue. I will need to investigate further on your site to try to figure out what might be missing, so that we can replicate it.
