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This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author Posts
September 11, 2023 at 11:11 am #14375541

thomasS-239

I am trying to:

The header image/slider loads very slowly during translation and always disappears in between.
In the German view, the image is loaded immediately and remains frozen.

Link to a page where the issue can be seen:

hidden link

I expected to see:

Instead, I got:

Screen-JB-slider-2.png
Screen-JB-slider-1.png
September 12, 2023 at 9:04 am #14381671

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please let me know how this slider is added to the default language page. Also, please let me know how you translated it.

Best regards,
Osama

September 13, 2023 at 7:28 am #14387357

thomasS-239

Hi,

thank you for the feedback.

We use automatic translation.

What do you mean by how to add the slider? It's simply a header image. This opens immediately and quickly in the default language.
Only with the translations does it not load or load very slowly and then always disappears.
How can I fix the problem?

Many thanks
Daniela Ruhnau

September 13, 2023 at 7:58 am #14387663

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Daniela,

Please check the following steps:

1- Go to Pages-> All Pages
2- Switch the language to English
3- Edit the English translation of the mentioned page
4- Check the slider/hero section settings to see if it's the same as the default language

When inspecting the English translation, I noticed it doesn't have the same attributes as the default language, and it's a slider, not a hero section. (Kindly check the attached screenshot)

Best regards,
Osama

2023-09-13_10-55-01.jpg
September 13, 2023 at 9:40 am #14388731

thomasS-239

Hi,

I see in your screenshot that the slider has different attributes when translated. How do these come about and where can I find them?
I'm still completely new to using the WPML plugin and still need support.
Therefore, could you describe to me the exact way how I can edit the attributes of the slider.

Thanks
Daniela Ruhnau

September 13, 2023 at 9:51 am #14388847

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Daniela,

I'm not sure why the attributes are different on the translated pages, so I need to look closely at your site.

I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama