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Tagged: Exception
This topic contains 15 replies, has 2 voices.
Last updated by Andreas W. 1 year, 11 months ago.
Assisted by: Andreas W..
| Author | Posts |
|---|---|
| May 16, 2024 at 8:16 am #15633588 | |
|
marc-aureleL |
Tell us what you are trying to do? Plugin's default language is in English. I am translating it into french Everything has translated except the user information on the front end. It is translated on the back end. See images What is the link to your site? Local site |
| May 16, 2024 at 8:25 am #15633655 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Which is the plugin that you are trying to translate? It might be that you actually only translated the backend strings and did not yet translate the frontend strings. If you search for identical strings at WPML > String Translation, do you get various results? If so, did you try to translate all the results? Best regards |
| May 16, 2024 at 8:28 am #15633693 | |
|
marc-aureleL |
Can we chat live? |
| May 16, 2024 at 8:44 am #15633806 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I can sadly not convert this ticket into a chat but you could open a new chat. I can offer a WPML test site on which you can install the plugin and run some tests or I can offer to have a look at the issue on your site as an admin user. |
| May 16, 2024 at 8:51 am #15633814 | |
|
marc-aureleL |
Yes please do How can I share the details privately? |
| May 16, 2024 at 8:54 am #15633857 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Do you have a live link for your local site? If not, it would be better if I provided a WPML test site where you install the plugin and we try to recreate the issue. Would this be possible? |
| May 16, 2024 at 8:58 am #15633862 | |
|
marc-aureleL |
Here are some screenshots. |
| May 16, 2024 at 9:00 am #15633907 | |
|
marc-aureleL |
Hre is the live link: |
| May 16, 2024 at 9:09 am #15633939 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Which is the plugin that you are trying to translate? How is your account page created? Are you using any custom fields on this page? Are you using an Elementor Template for the page? If so, did you translate the template? Could you please try to recreate the issue on the following test site? One-Click-Login: Leave me a message on this ticket once you replicated the issue. |
| May 16, 2024 at 9:10 am #15633983 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Thank you for the live link! I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT The private response form looks like this: Next time you reply, click "I still need assistance." Video: Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. |
| May 16, 2024 at 9:29 am #15634129 | |
|
Andreas W. WPML Supporter since 12/2018
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I need an additional username and password to reach the live link. - The private reply form is enabled again. |
| May 17, 2024 at 6:35 am #15637628 | |
|
marc-aureleL |
***CREDENTIALS REMOVED BY SUPPORT AGENT*** |
| May 17, 2024 at 10:12 am #15638810 | |
|
marc-aureleL |
Any news on this? |
| May 17, 2024 at 10:54 am #15638949 | |
|
marc-aureleL |
Fixed it myself |
| May 17, 2024 at 10:55 am #15638950 | |
|
marc-aureleL |
Please can you eliminate this support ticket as I have shared my admin information... Thanks |





