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This topic contains 15 replies, has 2 voices.

Last updated by Andreas W. 1 year, 11 months ago.

Assisted by: Andreas W..

Author Posts
May 16, 2024 at 8:16 am #15633588

marc-aureleL

Tell us what you are trying to do? Plugin's default language is in English. I am translating it into french

Everything has translated except the user information on the front end. It is translated on the back end. See images

What is the link to your site? Local site

Screenshot 2024-05-16 at 10.16.11.png
Screenshot 2024-05-16 at 10.15.14.png
May 16, 2024 at 8:25 am #15633655

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Which is the plugin that you are trying to translate?

It might be that you actually only translated the backend strings and did not yet translate the frontend strings.

If you search for identical strings at WPML > String Translation, do you get various results? If so, did you try to translate all the results?

Best regards
Andreas

May 16, 2024 at 8:28 am #15633693

marc-aureleL

Can we chat live?

May 16, 2024 at 8:44 am #15633806

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can sadly not convert this ticket into a chat but you could open a new chat.

I can offer a WPML test site on which you can install the plugin and run some tests or I can offer to have a look at the issue on your site as an admin user.

May 16, 2024 at 8:51 am #15633814

marc-aureleL

Yes please do

How can I share the details privately?

May 16, 2024 at 8:54 am #15633857

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Do you have a live link for your local site?
hidden link

If not, it would be better if I provided a WPML test site where you install the plugin and we try to recreate the issue.

Would this be possible?

May 16, 2024 at 8:58 am #15633862

marc-aureleL

Here are some screenshots.

Screenshot 2024-05-16 at 10.57.55.png
Screenshot 2024-05-16 at 10.57.50.png
Screenshot 2024-05-16 at 10.57.42.png
May 16, 2024 at 9:00 am #15633907

marc-aureleL

Hre is the live link:
workable-pasture.localsite.io

May 16, 2024 at 9:09 am #15633939

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Which is the plugin that you are trying to translate?

How is your account page created? Are you using any custom fields on this page?

Are you using an Elementor Template for the page? If so, did you translate the template?

Could you please try to recreate the issue on the following test site?

One-Click-Login:
hidden link

Leave me a message on this ticket once you replicated the issue.

May 16, 2024 at 9:10 am #15633983

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Thank you for the live link!

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

May 16, 2024 at 9:29 am #15634129

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I need an additional username and password to reach the live link.

- The private reply form is enabled again.

auth.png
May 17, 2024 at 6:35 am #15637628

marc-aureleL

***CREDENTIALS REMOVED BY SUPPORT AGENT***

May 17, 2024 at 10:12 am #15638810

marc-aureleL

Any news on this?

May 17, 2024 at 10:54 am #15638949

marc-aureleL

Fixed it myself

May 17, 2024 at 10:55 am #15638950

marc-aureleL

Please can you eliminate this support ticket as I have shared my admin information... Thanks