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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 11 replies, has 0 voices.

Last updated by Kor 22 hours, 21 minutes ago.

Assisted by: Kor.

Author Posts
January 4, 2025 at 5:03 am #16562802

takahiroK-2

Background of the issue:
I am trying to edit some old posts in the original language which have been 100% translated using Block Editor. The issue can be seen on this page: hidden link

Symptoms:
All WP List blocks turned to 'untranslated.' In old articles, List blocks have only one wp-list block. When we edit and save these posts, Gutenberg converts them to the new structure with wp-list-item sub-blocks. However, WPML does not follow this conversion, discards all translated strings of the core/wp-list type, and adds untranslated strings of the core/wp-list-item type.

Questions:
Why are the translations for Gutenberg List Block lost after editing?
How can I ensure that the status of the posts in secondary languages remains 'translated' except for the edited blocks?

January 6, 2025 at 9:08 am #16565389

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I'm Kor and I'm also working on your other ticket. You mentioned that "WP List blocks" are not translatable for this ticket. Could you please highlight it using screenshots so that I could check?

I've checked your translated pages here hidden link and everything looks translated. So I would need more information about this.

January 10, 2025 at 8:20 am #16580579

takahiroK-2

Hello Kor,
Sorry for having kept you waiting.
Somehow, the problem disappears on the post I have first mentioned.

However, the problem can be reproduced by editing any old posts that contain wp-list blocks.
For example, I added an extra paragraph block at the end of the following post:
hidden link

The attached images are the screenshots of the translation editor before and after the edit.

before edit 2025-01-10 16.59.35.png
after edit 2025-01-10 17.05.53.png
January 13, 2025 at 10:32 am #16587680

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Just letting you know that I would need more time to check on this and I will come back to you as quickly as possible.

January 13, 2025 at 6:14 pm #16590312

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked this post hidden link and are you saying that after adding some extra sentences, some Chinese translations reverted to English?

If possible, please record a screen recording using this free tool hidden link so that I can understand more about the issue you're facing.

January 14, 2025 at 7:03 am #16591307

takahiroK-2

Thank you very much for your support.

Here is the link to the video captured with Loom:
hidden link

Loom AI is awesome enough to create a correct title and summary

January 14, 2025 at 3:49 pm #16593828

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your screen recording. I can see the issue now. Please allow me to check further and will come back to you as quickly as possible.

January 16, 2025 at 8:23 am #16600196

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Just letting you know that I would need more time to investigate this and I will come back to you as quickly as possible.

January 17, 2025 at 10:49 am #16605481

takahiroK-2

Thank you. We are longing for your investigation. This problem is suspending the authoring of all the English posts containing list blocks.

January 20, 2025 at 11:58 am #16613050

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've tested the list block here on this test page hidden link and I cannot replicate the issue. Does it happen to all your current tour listings or just the new ones? Could you try replicating the issue on the test page that I created?

Here is the screen recording hidden link

January 21, 2025 at 4:56 am #16616319

takahiroK-2

If you create a new post with a list block, the block has the new structure from the beginning and there wouldn't be a problem.
The problem occurs when editing old posts that were created with an older version of the block editor.
They have the old structure regarding the list blocks, and upon saving, the newer version of the block editor automatically converts them to the new structure of the list blocks, even when we don't edit the list blocks at all.

January 21, 2025 at 3:10 pm #16619553

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.