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[Waiting for user feedback] Ultimate FAQ not displaying in translated languages with WPML

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 0 voices.

Last updated by Noman 6 days, 13 hours ago.

Assisted by: Noman.

Author Posts
September 24, 2025 at 12:24 pm

christophW-4

Background of the issue:
I am experiencing an issue with the Ultimate FAQ plugin in combination with WPML. In the main language (English), everything works correctly, but in other languages, the FAQs are not showing. I have enabled the FAQ custom post type (ufaq) in WPML, confirmed that FAQ categories and FAQs are correctly translated, tested alternative shortcodes, and installed a modified version of the plugin where queries run with suppress_filters = 0 (false). Ultimate FAQ support suggested I open a ticket with WPML, explaining that suppress_filters is already set to false, but the queries are still returning empty results in translated languages.

Symptoms:
FAQs are not displaying in translated languages on the site hidden link, while they work correctly in the main language at hidden link.

Questions:
Could you please check if there is something else needed on the WPML side (query handling, post type translation, category linking, or known compatibility adjustments) to ensure the translated FAQs display properly?
September 24, 2025 at 4:09 pm #17429770

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I created a fresh WP site with WPML already installed and configured. Could you please try to replicate the issue by following these steps:

1. Login to the fresh WP site by clicking on the auto login URL:
hidden link

2. Install Ultimate FAQ Accordion Plugin and configure it as you did on your site.

3. Create a simple Accordion in the default language and translate it into a secondary language.

4. Create a test page in the default language, add the accordion to it, and try to translate it.

Please note that we only need above mentioned plugin functionality, you don't need to set up an entire website or clone your existing site.

Please share your results and the steps which you will follow to reproduce it.

Thank you for your cooperation
October 6, 2025 at 2:21 pm #17461164

christophW-4

Hi

Sorry - I did not find time and dd ot see you post.

Can you pls reactivatr the sandbox?

Txs, Paul
October 6, 2025 at 6:36 pm #17461798

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for the update. I created a new sandbox here: hidden link

Please follow the above suggested steps and let us know the steps which you will follow to reproduce it.

Thank you