Updating versions problem

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 3 days, 6 hours ago.

Assisted by: Andrey.

Author	Posts
November 19, 2025 at 10:23 pm #17593684
lencS	Background of the issue: I am trying to update the WPML Multilingual CMS plugin to the latest version. After installing and activating the plugin, the version does not update. The dashboard still shows the old version (4.5.12) even though the newest available version is 4.8.5. No errors appear during installation. The update seems to complete, but the version number stays the same and the plugin behaves as if it never updated. Link to a page where the issue can be seen: hidden link Symptoms: The plugin remains on version 4.5.12 after installation and activation, despite expecting it to update to version 4.8.5. Questions: Why does the plugin version not update after installation? How can I ensure the plugin updates to the latest version?
November 19, 2025 at 11:53 pm #17593716
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Have you tried to register a new site key? 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. If it doesn't allow you to create a new site key, first delete the old one.
November 24, 2025 at 3:26 pm #17605432
lencS	I have managed to update with clean installs. But now, I am getting a repeated 404 error in the browser console coming from the WPML “Account / Installer” dashboard. Error in console: GET hidden link 404 (Not Found) frame_ant.js:2 window.fetch frame_ant.js:2 xf frame_ant.js:2 kf dashboard.js?ver=485900:2 value ... admin.php?page=otgs-installer-support:2133 Problem: WPML is trying to load a localization file for Slovenian (sl.json) that does not exist on your server, which results in a 404 on every admin page where the WPML Installer / Account dashboard runs. What I need clarified: Why is WPML requesting hidden link when there is no Slovenian localization available? Is this expected behavior or a missing file on the WPML side? Can you provide the missing sl.json file or correct the request so the dashboard stops producing 404 errors? This error occurs even when all WPML plugins are up to date. Environment details: WordPress version: 6.8.3 PHP version: 8.2 WPML Multilingual CMS: latest WPML String Translation: latest Browser: Chrome (also reproducible on others) Please advise how to resolve this or if this is something that needs to be fixed on the WPML server side. Thank you. New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-i-am-getting-a-repeated-404-error-in-the-browser-console/
November 24, 2025 at 4:14 pm #17605683
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I’m glad to hear that you were able to update the plugins. Since the new issue appears to be unrelated, I’ve created a separate support ticket to keep everything organized. I will continue assisting you here: https://wpml.org/forums/topic/split-i-am-getting-a-repeated-404-error-in-the-browser-console/