WCML increases product sales when order is deleted

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	-
-	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	-

Supporter timezone: Europe/Vienna (GMT+01:00)

This topic contains 6 replies, has 2 voices.

Last updated by Bigul 4 months, 3 weeks ago.

Assisted by: Bigul.

Author	Posts
June 29, 2024 at 2:34 pm #15858195
desireeM	Background of the issue: When deleting an order, woocommerce decreases the products recorded sales (see function `wc_update_total_sales_counts(`) However `WCML_Synchronize_Product_Data` method `sync_product_total_sales` will always only increase the sales. Therefore you end up with completely incorrect data Symptoms: Questions:
June 29, 2024 at 2:35 pm #15858200
desireeM	woocommerce-multilingual 5.3.6 WooCommerce 8.7 and above probably also earlier versions too
July 1, 2024 at 7:55 am #15866353
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ This may be a compatibility issue. We would like to make sure this bug exists in a minimal setup or not. Do you have a staging site(clone copy of the live site)? Please let us know the exact steps to reproduce the bug on your site. -- Thanks! Bigul
July 1, 2024 at 11:52 am #15868238
desireeM	Issue happens with minimal WP, WooCommerce, WPML, WCML - I even sent you the exact lines of code why it happens. >Please let us know the exact steps to reproduce the bug on your site. Already described them in the original request. How about you read it first before pasting a default reply?
July 1, 2024 at 3:49 pm #15869730
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please note that we are not able to reproduce the issue exactly in our test installations. Therefore please let us know the exact steps to reproduce the bug on your site. Also, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
July 2, 2024 at 8:44 am #15873644
desireeM	>we are not able to reproduce the issue exactly in our test installations How did you check the total sales count after the order was deleted?
July 2, 2024 at 1:09 pm #15875498
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. I checked it in the WooCommerce>>Reports section. Am I missing any steps? -- Thanks! Bigul

The topic ‘[Closed] WCML increases product sales when order is deleted’ is closed to new replies.