Background of the issue:
I need help configuring WPML to correctly handle translations of WooCommerce products that are automatically created by our 'package' system. Whenever a package is created, a new WooCommerce product is automatically generated. In WPML → Settings → Post Types, the Products post type is set to 'Translate - only show translated items', and this setting is locked, so we cannot change it.
Symptoms:
Each package results in two separate products (default language + translation), which then each need to be translated, creating 4 product entries for a single package. If we do not translate the products, the 'WPML Multilingual & Multicurrency for WooCommerce' plugin shows configuration warnings. On the live site, this affects the Arabic checkout, causing an error where the cart is empty, preventing checkout.
Questions:
How can we configure WPML to handle translations of WooCommerce products created by our package system without creating duplicate entries?
How can we resolve the configuration warnings from the 'WPML Multilingual & Multicurrency for WooCommerce' plugin?
What can be done to fix the empty cart error on the Arabic checkout?
I’m curious about your packages system. Can you tell me a bit more about it?
- Is this a standard system or something you’ve made yourself?
- You said it creates two products (original + Translations), and they’re not connected, right? I think if we make this system connect the translations when they’re created, we can avoid the duplicates issue, right?
Further, To help you further on this issue, I would need further information, so could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/
Unfortunately we are unable to provide debug info. now
We have a question, why the product setting in "Post Type Translation" - "WPML - Settings Page" is locked? What configuration makes it locked?
Isn't it better in our case to set it as "Translatable - use translation if available or fullback to default language" so that the product would appear in the carts of the different languages?
You can click on the lock icon and change the settings. Our plugin creates the lock because it’s the best setting. Changing these settings to non-translatable might create problems so we locked it.
Yes we understand that we can click on the lock icon and change the settings, that why we are contacting you as we don't want to face problems.
Again, I think that setting "Product" as "Translatable - use translation if available or fullback to default language" seems more appropriate since it will show the product in the carts of the different languages. My questions:
- Can we do this change? Note: the website is still no production
- Is there other configuration that we can do to make this change work without problems (eg. update the wpml-config.xml file, apply a woocommerece configuration change, modify the translation setting of another Post type or Taxonomy)
Yes, you can set it to Translatable – use translation if available or fall back to the default language. This should work without any additional customization. If your products have taxonomies attached, you can apply the same setting to them as well.
Please note that this works based on the default language. Products created in secondary languages will not follow this setting, so make sure all products are always created in the default language.
With this configuration, you should create only one product, not separate translations, when adding a new product.
