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[Closed] Whenever we activate the WPML plugin our header and footer layout disappear

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This topic contains 1 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 7 months ago.

Assisted by: Mohamed Sayed.

Author Posts
January 11, 2024 at 11:50 am

jessicaF-11

Whenever we activate the WPML plugin our header and footer layout disappear. It stated happening a few days ago, everything was fine before.
January 11, 2024 at 1:35 pm
January 11, 2024 at 8:34 pm #15176552

Mohamed Sayed

Hi Jessica,

To best troubleshoot the issue, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/) or the All-in-One WP Migration plugin (https://wordpress.org/plugins/all-in-one-wp-migration/).

The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll debug the issue locally without affecting the live site.

Alternatively, you can grant me permission to install the plugin so I create the copy from my end.

Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/
Thanks for your cooperation.

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