We made an agreement with your manager and received a 1-year subscription and 50,000 translations as compensation for all the trouble we’ve had with WPML. I was very close to switching away and had already found the alternative we would move to, but now we’re looking forward and are positive that WPML will work.
Your work and support have always been excellent, and I’ve also pointed that out to your manager.
So, we’re continuing with WPML.
Right now, we have two issues with WPML that need to be fixed:
1.
The WPML gear icon at the top of WordPress is running constantly.
We’ve seen this before, and at that time you did something related to one of the many errors we had, and the issue disappeared—the gear only spun when changes had been made. See attached image for what the gear shows.
When I measure the site’s speed with WPML running like this compared to when WPML is disabled, there’s a clear difference. So we need this feature to work properly and not just run uncontrollably.
2.
WPML struggles to register changes made with UXBuilder (Flatsome). As a result, we end up with a Danish page showing the new and updated design and content, while the Spanish page still has outdated content.
The whole point of WPML was that you could update the main page and WPML would take care of synchronizing the sister pages with the updated design, text, and translations. But WPML has had a lot of difficulty doing this for us. Currently, when I make small edits on the front page, it triggers the problem mentioned above, and does not synk.
A workaround seems to be going into the translation window, adding a random piece of text after a translated field, saving, going back in, deleting that random text, saving again—and then the change finally syncs to the sister page (in our case, the Spanish one).
This is also true for design changes. I updated an image on the main page, and WPML had great difficulty synchronizing it to the Spanish page. It kept showing the old layout until I fiddled around with UXBuilder and the WPML translation window. Only then did the change finally go through. But that’s not how it should work. It should work much more reliably, and always. Right now, WPML feels very BETA and unstable in our setup.
3. A question on Breakdance Builder.
I’m considering switching from Flatsome and UXBuilder to Breakdance, as it looks more modern and advanced. Will WPML work well—and perhaps even better—with Breakdance than with Flatsome?
Best regards,
Michael
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