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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 1 month ago.

Assisted by: Mihai Apetrei.

Author Posts
April 10, 2024 at 11:00 am #15504037

jenniferG-20

WPML cannot connect to the translation editor. If this is the first time you’re seeing this message, please wait a minute and reload the page.If the problem persists, contact WPML support for help and mention that your website ID is 36303232-3532-5134-b935-373737363933.

April 10, 2024 at 11:08 am #15504090

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] WPML setup’ is closed to new replies.