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This topic contains 19 replies, has 0 voices.

Last updated by Mihai Apetrei 7 months ago.

Assisted by: Mihai Apetrei.

Author Posts
May 20, 2025 at 10:59 pm #17054738

paulG-70

Background of the issue:
I have completed translations in multiple languages in the admin section of my WordPress site using WPML, but they do not reflect on the front end. The site is currently in development at hidden link and will eventually be pointed to hidden link.

Symptoms:
Translations completed in the admin are not appearing on the front end.

Questions:
What steps are needed to make translations appear on the front end?
Will there be any issues with my translations when the site is pointed to hidden link

May 21, 2025 at 1:08 pm #17057534

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Please check if the page that you are looking at has been translated - or if the translation has been published and is not in "draft" mode or "under review" status.

When you are in the "Pages" WordPress main page in the backend, next to the default langauge pages, on the column from the right side that is dedicated for the existing translations for a page, you should see a "pencil" edit icon in case the translation has been published. If you are seeing an eye icon or a gear icon or a sync circled arrow icon, then the translation is not published yet.

Eye icon means that you need to review and accept the translation first in order to be published.

Gear icon means that the translation is not saved yet, something is bugging out. You can try to click it, make sure that at the bottom it is mentioned that the translation is 100% complete and the ntry to resave.

If there is a circled arrows sync icon, that means that there has been an update in the main language and that you need to click it and resave the translation.

Please let me know how that goes.

Kind regards,
Mihai Apetrei

May 21, 2025 at 8:41 pm #17059029

paulG-70

Thanks Mihai,
I appreciate your response. All pages have the pencil icon but the issue still persists. Please see attachment and assist further.
Thanks!

Paul

Screenshot 2025-05-21 at 4.40.20 PM.png
May 22, 2025 at 5:28 pm #17063101

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there, Paul, and thank you for the update.

Sure! I'm more than happy to take a closer look at this.

I would like to kindly request temporary access (wp-admin and FTP) to your site in order to examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.

Our Debugging Procedures

I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.

Privacy and Security Policy

We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT

- Before granting us access, please ensure that the site files and database are backed up.

If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link

I will await your response.

May 23, 2025 at 9:01 pm #17067903

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi, and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for now.

May 25, 2025 at 12:28 am #17069296

paulG-70

Thanks Mihai;
Can you give us a timeline on this please? Our official launch day is a few days ahead. Thanks for your genuine care and support.

Paul

May 26, 2025 at 2:45 pm #17074095

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there, Paul.

Thank you for checking in.

I am still working on this but there was a weekend and most of our team doesn't work on the weekend.

As soon as I have updates, I will get back to you. It is almost impossible to provide an estimate as I don't know how fast I will be able to figure things out. I'm doing my best to get to a conclusion as soon as possible.

Until then, I'm leaving the ticket assigned to me.

Mihai

May 27, 2025 at 4:49 am #17075612

paulG-70

Thanks Mihai,
We stay in hope to hear good news from you in the next day or two. Thank you for your care and support.

Paul

May 28, 2025 at 9:23 pm #17085528

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Paul,

Thank you for your incredible patience.

I've noticed some issues with the website content. For example, the "About" section for "The Man of God" in the Spanish version seems to be translated correctly: hidden link.

However, there is a problem with the language switcher. It appears that our own WPML language switcher is not in use. You can add a WPML language switcher using several methods outlined here:

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/adding-language-switchers-using-php-and-shortcodes/ (Adding language switchers using PHP and shortcodes)

Additionally, the slider that should contain the images is missing. You can see this issue on the Spanish version of "The Man of God" page.

The actual issue exists in how things are currently set up here, in the ACF setup:
hidden link.

It seems that there are no settings configured for the ACF fields in this instance.

I recommend checking out the following resource to learn how to translate content created with ACF:
https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.

There are also extra pages linked on this main page that provide further information on translating content with ACF and WPML.

I hope you find this information helpful. Please let me know how things progress.

Mihai

May 29, 2025 at 7:05 am #17086213

paulG-70

Hi Mihai,
Thank you so much for your hard work. We are working on your recommendations and will let you know shortly.
Thank you!

Paul

May 29, 2025 at 8:10 pm #17089737

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Paul.

Sure, you can get back to me whenever you have the chance.

June 2, 2025 at 7:40 am #17096612

paulG-70

Good day Mihai,
We succeeded in getting the content and translation to show in front end. The only challenge now is that, some items are skipped and not translated. Since this is a CMS, some items after user login are not translated. Can you please advise?

Thank you so much for your patience.

Paul

June 2, 2025 at 8:39 pm #17099423

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Paul.

Can you please share a few examples of the strings you refer to?

Maybe create some screenshots and highlight the strings that you are referring to.

June 3, 2025 at 6:07 am #17099994

paulG-70

Hi Mihai,
Here for instance, "How To Visit" and "Ministers Only" should have been translated. Please see link and screenshot here and advise:

hidden link

hidden link

Thanks Mihai

Screenshot 2025-06-03 at 2.06.29 AM.png
Screenshot 2025-06-03 at 2.04.58 AM.png
June 3, 2025 at 11:21 pm #17104208

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Thank you for the examples.

I'm continuing with the investigation.

As soon as I have updates, I will get back to you.

The topic ‘[Closed] WPML Translations’ is closed to new replies.