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Supporter timezone: Europe/Bucharest (GMT+02:00)
Tagged: Exception
This topic contains 19 replies, has 0 voices.
Last updated by Mihai Apetrei 7 months ago.
Assisted by: Mihai Apetrei.
| Author | Posts |
|---|---|
| May 20, 2025 at 10:59 pm #17054738 | |
|
paulG-70 |
Background of the issue: Symptoms: Questions: |
| May 21, 2025 at 1:08 pm #17057534 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there. Please check if the page that you are looking at has been translated - or if the translation has been published and is not in "draft" mode or "under review" status. When you are in the "Pages" WordPress main page in the backend, next to the default langauge pages, on the column from the right side that is dedicated for the existing translations for a page, you should see a "pencil" edit icon in case the translation has been published. If you are seeing an eye icon or a gear icon or a sync circled arrow icon, then the translation is not published yet. Eye icon means that you need to review and accept the translation first in order to be published. Gear icon means that the translation is not saved yet, something is bugging out. You can try to click it, make sure that at the bottom it is mentioned that the translation is 100% complete and the ntry to resave. If there is a circled arrows sync icon, that means that there has been an update in the main language and that you need to click it and resave the translation. Please let me know how that goes. Kind regards, |
| May 21, 2025 at 8:41 pm #17059029 | |
|
paulG-70 |
Thanks Mihai, Paul |
| May 22, 2025 at 5:28 pm #17063101 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there, Paul, and thank you for the update. Sure! I'm more than happy to take a closer look at this. I would like to kindly request temporary access (wp-admin and FTP) to your site in order to examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Before granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response. |
| May 23, 2025 at 9:01 pm #17067903 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi, and thank you for the credentials. I can confirm that I was able to log in successfully. I am spending more time on this and will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for now. |
| May 25, 2025 at 12:28 am #17069296 | |
|
paulG-70 |
Thanks Mihai; Paul |
| May 26, 2025 at 2:45 pm #17074095 | |
|
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi there, Paul. Thank you for checking in. I am still working on this but there was a weekend and most of our team doesn't work on the weekend. As soon as I have updates, I will get back to you. It is almost impossible to provide an estimate as I don't know how fast I will be able to figure things out. I'm doing my best to get to a conclusion as soon as possible. Until then, I'm leaving the ticket assigned to me. Mihai |
| May 27, 2025 at 4:49 am #17075612 | |
|
paulG-70 |
Thanks Mihai, Paul |
| May 28, 2025 at 9:23 pm #17085528 | |
|
Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi Paul, Thank you for your incredible patience. I've noticed some issues with the website content. For example, the "About" section for "The Man of God" in the Spanish version seems to be translated correctly: hidden link. However, there is a problem with the language switcher. It appears that our own WPML language switcher is not in use. You can add a WPML language switcher using several methods outlined here: - https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/ - https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/adding-language-switchers-using-php-and-shortcodes/ (Adding language switchers using PHP and shortcodes) Additionally, the slider that should contain the images is missing. You can see this issue on the Spanish version of "The Man of God" page. The actual issue exists in how things are currently set up here, in the ACF setup: It seems that there are no settings configured for the ACF fields in this instance. I recommend checking out the following resource to learn how to translate content created with ACF: There are also extra pages linked on this main page that provide further information on translating content with ACF and WPML. I hope you find this information helpful. Please let me know how things progress. Mihai |
| May 29, 2025 at 7:05 am #17086213 | |
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paulG-70 |
Hi Mihai, Paul |
| May 29, 2025 at 8:10 pm #17089737 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi Paul. Sure, you can get back to me whenever you have the chance. |
| June 2, 2025 at 7:40 am #17096612 | |
|
paulG-70 |
Good day Mihai, Thank you so much for your patience. Paul |
| June 2, 2025 at 8:39 pm #17099423 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Hi Paul. Can you please share a few examples of the strings you refer to? Maybe create some screenshots and highlight the strings that you are referring to. |
| June 3, 2025 at 6:07 am #17099994 | |
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paulG-70 |
Hi Mihai, hidden link hidden link Thanks Mihai |
| June 3, 2025 at 11:21 pm #17104208 | |
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Mihai Apetrei WPML Supporter since 03/2018
Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
Thank you for the examples. I'm continuing with the investigation. As soon as I have updates, I will get back to you. |
The topic ‘[Closed] WPML Translations’ is closed to new replies.


