Background of the issue:
I have completed the translation of pages to 100% but am facing issues with translations being stuck in progress. I am also unable to edit certain translations in Elementor. When I try to make these translations independent of the original language and edit them in Elementor, I encounter an error.
Symptoms:
All translations being stuck in progress.
Editing certain translations in Elementor encounter an error: There has been a critical error on your website. Please check your site admin email inbox for instructions.
Questions:
Could you please assist me in resolving these issues?
Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I can see some issues here hidden link . Looks like it's related to the gallery. Anyway, I regret any inconvenience caused, but I kindly ask for a snapshot of the site so I can proceed with troubleshooting. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Thanks for your message!
I’m having some difficulties reducing the size of the snapshot, so it would be much better if you could create it yourself. I appreciate your help with this, and please feel free to proceed.
I wanted to check in and ask if there has been any progress in fixing the issue. I’m still encountering the problem, and your assistance would be greatly appreciated.
Thank you for your response. I apologize for the delay in getting back to you. I wanted to inform you that I've downloaded a copy of the site using Duplicator Pro and am currently looking into the issue. I will update you soon.
