Hi,
I'm working on a website for a client. I have set up automatic translation with DeepL and have added a new language today to see how everything works. Almost all of the content has been translated automatically, but I'm running into an issue with strings:
There are several strings that I need translated. I looked them up in WPML Strings, checked them, selected the language to translate to, and clicked on Translate. As far as my experience goes (and your documentation) that is all that should be required.
Nothing happens. I have tried multiple times, but none of the strings are processed.
Thanks for reaching us. Could you please check the translation job in WPML > Translation Management > Jobs tab and try to locate the strings? Then, cancel the jobs for the string translation and retranslate it again.
If the issue persists, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi Kor,
I just disabled automatic translation and went to the Jobs tab.
I see a lot of strings jobs I submitted. All on "completed". But when I look in the strings, the French translations are not present, nor are they on the frontend (see widgets in footer).
I've checked using the String Translation here hidden link and I noticed that French language is not translated. Maybe you can try to submit it for automatic translation again and see if it works now?
yes, we have a staging site. I will ask my client to set up automatic translation for that one, so we can test. I will let you know when it is available.
