Credits not showing

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Author	Posts
June 18, 2024 at 12:50 pm #15749087
theodoraG-2	Background of the issue: I have 23576 prepaid credits left and I bought 200000 more. When I assign 10000 more credits, they are not available through the WordPress dashboard of my website hidden link. Symptoms: Credits not showing in the WordPress dashboard. Questions: Why are the newly assigned credits not showing in the WordPress dashboard?
June 18, 2024 at 12:54 pm #15749173
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly. It might be, that there's a mismatch between your website key on wpml.org and on your website. Please delete the key in wpml.org, remove it on your website and create a new one to register. Here you can find the exact steps on how to do that (it's another context, but the steps are the same): https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production If that does not help, one of my colleagues will soon come to continue support.