Default language of the admin panel (continue)

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 0 reply, has 1 voice.

Last updated by Andreas W. 8 months, 1 week ago.

Assisted by: Andreas W..

Author	Posts
February 12, 2025 at 1:07 pm #16696469
alexanderS-207	<b>Background of the issue: </b> I am trying to resolve a translation error on my site. I previously had a chat about this issue, but the topic was closed. I am willing to provide the requested accesses to resolve the issue. <b>Symptoms: </b> Translation error on the site. <b>Questions: </b> How can I reopen the closed topic to provide the requested accesses?
February 12, 2025 at 1:38 pm #16696887
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Before this ticket gets assigned to one of my colleagues, I will try to help. I am not sure when you had the chat session and what was the exact error but can you please share a bit about that in there, too? Any extra information or screenshots with the error, any explanation of the exact steps that you are taking and what you are trying to accomplish, will help us better understand your issue and help us move faster with the ticket. I'm also activating the private fields for your next reply so that you can share site access, as you mentioned. Thank you. Mihai
February 13, 2025 at 5:01 pm #16703897
alexanderS-207	Hi, Is there any information on my request?
February 14, 2025 at 3:59 pm #16707267
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Our apologies for the delay in answering your request. It looks on your site as if WooCommerce is not respecting the admin language preference setting. It looks as if this issue disappears once I disable the plugin "WP Activity Log". I will try to recreate this issue on a test site and then get back to you. Best regards Andreas
February 15, 2025 at 10:56 am #16708781
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I appear not to be allowed to access the settings page of WP Activity Log on your site. I have created a test site, but for now, the issue is not replicable here. Could you please make sure that on this test site, the WP Activity Log plugin uses the same settings as on your site? One-Click-Login: hidden link Please leave me a comment on this ticket once you are done with this task. Best regards Andreas
February 15, 2025 at 12:07 pm #16708876
alexanderS-207	Hi Andreas, done. Check please. I have seen today that even with WP Activity Log plugin disabled, the Elementor plugin interface also displays some text in German.
February 15, 2025 at 2:33 pm #16709073
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	We seem not to be able to replicate the issue on the test site. I additionally installed Elementor on this test site and I can not confirm any mixed up strings. If you could please visit the sandbox, revise the backend, and let me know if you can replicate the issue? If the issue is not replicable I would suggest that we try to delete the compiled language files (.mo files) at /wp-content/languages/wpml on your site and test if this can solve the issue. These .mo files will be recreated by WPML after having been deleted.
February 15, 2025 at 4:32 pm #16709383
alexanderS-207	Looks like the problem's solved. I deleted the custom files woocommerce-en_US.mo and woocommerce-en_US.po from the directory /wp-content/languages/woocommerce. Thanks for the tip!
February 15, 2025 at 5:14 pm #16709421
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am glad to hear that this solved the issue! Maybe it might solve the issue with Elementor if you do the same with Elementor's .mo-files. If not, please let us know.
February 16, 2025 at 1:10 pm #16710716
alexanderS-207	Hi Andreas, I have 2 questions: 1. Which files exactly can I delete? There are .mo and .json files in the directory For example .json: - elementor-de_DE-file-name.json - elementor-en_GB-file-name.json and other languages. .mo files: - elementor-de_DE.mo. - elementor-en_GB.mo and other languages. 2. What will be affected by deleting the files and will they have to be generated again?
February 18, 2025 at 6:57 pm #16720629
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The JSON files are needed to translate JavaScript: https://make.wordpress.org/core/2018/11/09/new-javascript-i18n-support-in-wordpress/ We partially support the translations of those files. This will be fully covered in a future version of WPML. The .po & .mo files are needed to translate PHP. To recreate the .mo-files go to WPML > Support > Troubleshooting and use the button "Show custom mo files pre-generation dialog box". After a few seconds, a dialog should pop up that will ask you to generate the files.
February 20, 2025 at 12:56 pm #16729605
alexanderS-207	Hi Andreas, thank you for your answer. I'll try.
February 20, 2025 at 2:02 pm #16730038
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your message! If the issue occurs again after recreating the .mo-files please let me know.

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