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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where after translating all pages automatically, five pages are not synchronized and show a 'page not found' error when switching to another language. Additionally, the number of pages does not match in the page section.

Solution:
We have identified that the missing pages are in the trash. To resolve this, we recommend the following steps:
1. Delete the pages from the trash and then re-translate them.
2. Restore the pages from the trash, edit the translated page, click

Translate Independently

, and then re-translate them.

If this solution does not seem relevant to your issue, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author Posts
November 3, 2023 at 7:07 pm #14728355

matthewN-15

Tell us what you are trying to do?
I selected all 43 pages of the website. Click translate automatically. After a while, it said it was done. I went to the sync menu and noticed five pages were not synced. Look closer, and even though I can see the translation of the page when clicking the eyeball when I view the page and switch to another language, I get an error page not found. In the page section, the number of pages does not match.(now the eyeball also does not work)

Is there any documentation that you are following?
I did look on the forums for similar problems, but increasing the memory or duplicating the page did not help.

Is there a similar example that we can see?
no page after translation completed - WPML
no pages in other language - WPML
is the forums that were close

What is the link to your site?
hidden link

page_count.jpg
Translation management.jpg
menu.jpg
home_page.jpg
November 5, 2023 at 9:59 am #14732597

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP).

Preferably to a test site where the problem has been replicated.

Your following answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

November 6, 2023 at 2:15 pm #14738765

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Here is my email: osama.m@onthegosystems.com
My IP: 197.53.137.91
Country: Egypt

Please make sure that you allow me to access your site because, currently, I get a restricted access notice.

Thanks,
Osama

November 6, 2023 at 6:45 pm #14741295

matthewN-15

I will try and make you an account with a fake email address. Our security does not let me create an account without an email address.

November 6, 2023 at 6:52 pm #14741433

matthewN-15

Account made and password added to private message.

November 6, 2023 at 8:54 pm #14742037

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please check if there is a firewall rule banning access from Egypt. (Kindly check the attached screenshot)

Best regards,
Osama

2023-11-06_22-53-40.jpg
November 6, 2023 at 8:59 pm #14742071

matthewN-15

I removed Egypt, sorry. Let me know if it now works.

November 6, 2023 at 9:10 pm #14742143

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I checked your site and found that the missing pages are in the trash.

When restoring the home page, I noticed that it was a duplicate from English. (Kindly check the attached screenshot)

In order to fix the issue, there are two approaches:

1) Deleting these pages from the trash, then re-translate them.

2) Restoring these pages from the trash, editing the translated page, clicking "Translate Independantly", then re-translate them.

Best regards,
Osama

2023-11-06_23-06-54.jpg
November 7, 2023 at 1:22 pm #14747501

matthewN-15

Thank you very much for fixing the problem.