[Resolved] Fully translated page is blank

Hi,

Thank you for contacting the support.

I can see the problem as you mentioned. Before proceeding further, can you please try the following?

1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024. I see that you're already using this theme. You can either switch to the parent theme or if you've customized it, then try installing the theme afresh from Themes -> Add New.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know and I'll try my best to further help you on the matter.

Regards.

Thank you for the updates.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation.

I checked for all these issues in detail and look like these all are different problems, please consider following:

1) This seems to be fixed, perhaps there was a caching problem and that's why it looks fine.

2) I cancelled all the translations for this and then translated again. However, when translating it says about a duplicated item (see attached). Besides this, I can see multiples of this template. I tried to reproduce it by creating one new template for Single Posts (Templates -> wpml -> Single item: Post). After adding this, I tried to add again and I can only add 1 of this (see wpml.jpg attached).

So there's something wrong with your "Single Posts" template which is part of your child theme.

3) Yes I see the problem with this too, while I tried translating newly added template, as well as, a few others, which look fine.

In short, as per my understanding these issues need separate attention and may require the investigation accordingly. As per our forum policy we can handle only one issue per ticket, so I'm splitting #2 and #3 into separate tickets for our support to handle accordingly.

I'll handle #1 in this ticket, which seems to work fine. But please feel free to continue for #1 in this ticket if issue persists, or you can close it as resolved.