Issue with Translating Elementor Animated Headline Widget Using WPML using subdomains

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with translating Elementor Pro Animated Headline Widgets using WPML, where the rotating animated headline on translated pages displays all words at once instead of separately, follow these steps.
Solution:
First, try adjusting the settings in our Advanced Translation Editor (ATE). Here’s how:
1. Edit the translation in our editor.
2. Click on the Settings icon in the top right corner.
3. Deactivate the option 'I prefer big segments' and complete the translation.
If the problem persists, make a small edit to the original page in Elementor by adding a space after one of the rotating texts from the animated widget. This will prompt a retranslation of those smaller segments, open the translation and complete it.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: ATE

This topic contains 2 replies, has 2 voices.

Last updated by Nicolas V. 1 week, 4 days ago.

Assisted by: Nicolas V..

Author	Posts
October 27, 2024 at 5:36 pm #16335114
radimH-2	Background of the issue: I am trying to translate Elementor Pro Animated Headline Widgets (rotating text) on my page using WPML. I am running WPML on subdomains (www.damwebdesign.cz, hidden link, hidden link) and can edit the main domain in Elementor but not the subdomains. The rotating animated headline on translated pages shows all the words at once and not separately (same as this issue: https://wpml.org/forums/topic/issue-with-translating-elementor-animated-headline-widget-using-wpml/). Symptoms: I don't have the option to go into Elementor Editor in the subdomains with different languages and therefore cannot reconfigure the animated headline manually. Questions: How can I resolve the issue of not being able to edit Elementor widgets on subdomains with WPML?
October 28, 2024 at 11:37 am #16337571
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Welcome to the WPML support forum. I've visited your site and looking at the source code I can see that the English version is missing some HTML tags that are used by Elementor to create the animation. It could be related to an option in our Advanced Translation Editor (ATE). - Could you please edit the the translation in our editor - Click on the "Settings" icon, in the top right corner - Deactivate the option "I prefer big segments" and complete the translation If the issue persist, could you please provide me with a temporary admin access (wp-admin and FTP) – preferably to a staging copy where the issue has been replicated – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database.
October 28, 2024 at 12:25 pm #16337691
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello again, Thank you for providing access. I only had to make a small edit on this animated widget. Here is what I did: - I edited the original page in Elementor and added a space after one of the rotating texts from that animated widget (just to be able to click on the "Update" button). - This small update prompted a retranslation of those smaller segments. - I opened both translations and clicked on "Complete" to resave them PS: I used automatic translation to re-translate these segments. - It used 134 credits, which I refunded right away. - Please remember to proofread those translations.
October 28, 2024 at 12:39 pm #16337758
radimH-2	Hi Nicolas, thanks for much for resolving this for me! As you write, it works fine now. Have a nice day!

radimH-2 confirmed that the issue was resolved on 2024-10-28 12:39:54.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.