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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client created a new page, but when trying to access it in English or use the link, they were redirected to a non-existent page. Specifically, the link from the homepage was redirecting to

https://site-discount.de/en/offer-overview_old/

instead of

https://site-discount.de/en/offer-overview/

.
Solution:
We suggested that the client clear their browser cache as the initial troubleshooting step, as the redirection issue might not be present anymore. We also requested that the client provide more details or screenshots if the problem persists, to better understand and address the issue.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: 

This topic contains 3 replies, has 1 voice.

Last updated by andreK-24 3 months ago.

Assisted by: Andrey.

Author Posts
October 13, 2025 at 2:37 pm #17480155

andreK-24

Background of the issue:
I created a new page at hidden link, but when I try to access it in English or use the link, I am redirected to a non-existent page. The link is not listed in the access file, and I cannot find or delete it.

In detail:
The link offer overview on our homepage hidden link goes to hidden link instead of hidden link

I am unable to delete the rerouting and ask You for help.

Symptoms:
The page hidden link redirects to hidden link, which does not exist.

Questions:
How can I delete the redirection from hidden link to hidden link?

October 13, 2025 at 3:10 pm #17480371

andreK-24

I have checked my rerouting again, it only contains
410 en/offer-overview_old —

October 13, 2025 at 3:20 pm #17480421

andreK-24

Update internal links has been done... two times.

October 13, 2025 at 6:55 pm #17481323

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

I have looked at the page you provided, and I do not see the issue. The page is working without the redirection. Have you tried to clear the browser cache?

I have attached a screenshot for you to review.

If this is not what you are asking, could you please elaborate a little more so I can better understand? Sometimes screenshots showing what you mean can help clarify what words fail to transmit. If you'd like, you can use the "upload an image" feature below the comment area.

Screenshot-2025-10-13-at-21-53-16.png
October 14, 2025 at 7:50 am #17482197

andreK-24

Ok, that was classic..... You are right, it was the browser cache.... 🙁

Thank You very much....