Logo link to home not working only in French (Ok for English and Spanish)

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This topic contains 4 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 9 months ago.

Assisted by: Marsel Nikolli.

Author	Posts
November 30, 2023 at 11:00 am #14961203
julienA-28	Tell us what you are trying to do? When I switch to "French", the logo link is removed. In Spanish and English, it is working as expected meaning that the logo point to the homepage. Is there any documentation that you are following? Nope Is there a similar example that we can see? No What is the link to your site? hidden link
November 30, 2023 at 2:27 pm #14963765
Marsel Nikolli	Hi,   Thank you for contacting WPML Support, I will be happy to help you today.  - Can you please tell me if the URL for the Frech version is translated same as for the English/Spanish version, and how are you translating it? - How are you adding the logo on the header (are you using any page builder or plugin)? Looking forward to your reply, Marsel
November 30, 2023 at 2:41 pm #14964057
julienA-28	Hi Marsel, - Can you please tell me if the URL for the French version is translated the same as for the English/Spanish version, and how are you translating it? Yes. I'm doing the same for ES and FR - I'm using WPML with Initially an automated translation. - How are you adding the logo on the header (are you using any page builder or plugin)? Yes. I'm using Avada Live Builder. Here you can add the logo as a "Global Option". I'm also editing the "starter-header-2157-l" section which is the Avada header. Here you can see in the attachment that the logo is configured to link to the site url (homepage).
November 30, 2023 at 2:53 pm #14964217
Marsel Nikolli	Thanks for contacting WPML support. I would need to take a closer look at your site, possible to a staging site. So I would need to request temporary access (WP-Admin and FTP) to check further. IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss. Your following answer will be private, which means only you and I have access to it. * I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks, Marsel
November 30, 2023 at 4:04 pm #14965055
Marsel Nikolli	Thank you for providing the access. I was able to check the website and everything seems configured correctly. I tried clearing the cache using the plugin "Speed Optimizer" and also deactivating it but nothing changed. * I would suggest to try clear the cache from the hosting panel and see if that helps as I am not sure that using the plugins really cleared the cache. To further troubleshoot the issue I set up a sandbox site where I would require you to try to reproduce the issue, link to sandbox below (one-click-login): hidden link Please on the sandbox: - upload only the necessary theme/plugin necessary to reproduce the issue - WPML plugins are already active Try setting it same as on your website so we can further check out. Let me know if you need any help with the sandbox.