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Last updated by Marcel 4 months ago.

Author Posts
September 1, 2025 at 3:14 pm #17363367

jonathanO-9

Background of the issue:
I am trying to reactivate WPML on my WordPress site hidden link.

Symptoms:
My WordPress site keeps crashing with a Critical Error when I try to reactivate WPML.

Questions:
I need help

September 1, 2025 at 4:22 pm #17363712

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Could you please add me your PHP error log? WordPress includes a debug mode which helps reveal PHP problems.

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
[php]define( 'WP_DEBUG_LOG', true );
[php]define( 'WP_DEBUG_DISPLAY', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */

Please note that you’ll see everything, not only related to our Plugins.
This will most likely include messages from other plugins, your theme and sometimes even WordPress core. The messages appear all over the place.
Sometimes they appear right on top, but they can also appear in the middle of the page.

DOC:
https://codex.wordpress.org/Debugging_in_WordPress

Please report me the errors you are seeing.

Best Regards
Marcel

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