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Hi,
before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Could you please add me your PHP error log? WordPress includes a debug mode which helps reveal PHP problems.
To enable it, open your wp-config.php file and look for
In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.
The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:
/* That's all, stop editing! Happy blogging. */
Please note that you’ll see everything, not only related to our Plugins.
This will most likely include messages from other plugins, your theme and sometimes even WordPress core. The messages appear all over the place.
Sometimes they appear right on top, but they can also appear in the middle of the page.