This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to activate the WPML license key on their live server but encounters an error during the WPML plugin update. The error message displayed is 'Unable to parse data from service response'.
Solution:
If you're experiencing this issue, we recommend following these steps:
1. Review the recommendations in this public ticket: https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/
2. Navigate to WPML > Support > Installer support in your WPML dashboard and click the 'check' button. Check if you see two green check icons at the top. If there are any red X-ses, it might indicate a block on our end for your IP address.
3. If you see red X-ses, please share your IP with us so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 5 replies, has 1 voice.
Last updated by 10 hours, 23 minutes ago.
Assisted by: Andrey.
