I hope this message finds you well .. Thanks again for helping me with my previous tickets ..
I still have some items that I need your help with .. The remaining items are as follows:
1. Product page ==> Quantity and tag .. The word tag, which I translated as (نوع البشرة) sometimes appears not translated, check out this link (hidden link)
2. Checkout page ==> subtotal, flat rate and the names of all 19 states
3. Add to cart popup ==> go to cart button goes to English cart page (link issue) and I'm not sure how to update the link
5. Thank you page (after placing an order) ==> download invoice, and order extra
Please let me know if you have any questions or comments .. Thanks again for your continued support!
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1. For the majority of products, the word Tags is translated correctly as (نوع البشرة), but for this particular product (hidden link) it is not and I'm puzzled by this ..
2. I had to create a custom plugin myself to add the states names as this functionality is not available in Woocommerce .. The name of the plugin is (Custom Woo Shipping Zones), please see attached screenshot ..
3. I believe the links were automatically corrected, I confirmed that Arabic is linking correctly to Arabic Cart and Checkout pages ..
4. I was able to remove this part from the thank you page after checking out as I do not need it .. I was also able to find the word (Download Invoice) in the Admin Texts Translation and successfully translated it in Arabic .. However, I cannot see the translation on the thank you page despite clearing my browsing data and the browser cache on my phone ..
New threads created by Osama Mersal and linked to this one are listed below:
1) Please try to delete this product's translation, empty the trash, and re-translate it to check if that would fix the issue.
2) We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
Therefore, I've split the other issues and created new tickets with this issue.
