Split: slug not available for translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the URL slug for translation in the WPML translator and also had issues with translating a newly added photo.
Solution:
1. For the URL slug issue, we suggested the client to make a small change to the page title and save it, then click to re-translate. This should make the slug appear for translation. If the slug still does not appear, it might be hidden in the Advanced Translation Editor (ATE). In this case, click the cog icon in the top-right corner while translating and ensure that links are enabled for translation.
2. Regarding the photo translation, we recommended opening a new support ticket specifically for that issue, as it might require detailed attention.

If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic is split from https://wpml.org/forums/topic/media-images-duplicated/

Tagged: Exception

This topic contains 6 replies, has 0 voices.

Last updated by unicR 6 days, 20 hours ago.

Assisted by: Dražen.

Author	Posts
January 15, 2026 at 11:40 am #17732938
unicR	Ok, thank you. One more question: i have checked the settings for translating the URL, usually i see it in the wpml translator, now i don't. I did not make any changes to the settings, how to fix? I attach screenshots. Thanks!
January 15, 2026 at 11:44 am #17732974
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I’m trying to review the other issue mentioned in this new ticket, but it appears that the login details previously shared are no longer working. To proceed, could you please: 1) Share the admin access details again in the private fields so I can take a look. 2) Provide the URL of the page shown in your screenshot, so I can attempt to re-translate it and check whether the slug is available for translation. 3) Please also confirm what URL are you expecting to be shown for translation, is it the page slug or some other link you entered in your page content? Thank you for your cooperation. Regards, Drazen
January 19, 2026 at 8:22 am #17741282
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. I have made a small change to the title of the page and saved, then clicked to re-translate and slugs shows up fine for translation, image attached. As for image, I will open new ticket and lets continue there on that topic: - https://wpml.org/forums/topic/split-can-not-see-photo-for-translation/ Regards, Drazen
January 19, 2026 at 11:23 am #17742266
unicR	How come I do not see the same thing? What can I do? See screenshot. Also, i is weird that I do not get an email when you respond. I keep checking manually. 🙂
January 19, 2026 at 12:41 pm #17742594
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I’ve enabled the notifications now. Please also make sure that the email address associated with your WPML account is correct. Regarding the slug, it’s possible that you’re checking an old translation job. Could you please go to that page, change the page title, and save it? Then, in the sidebar, click the arrows icon and choose Translate again. After that, the slug should display correctly. Video: hidden link Please let me know how it goes. Regards, Drazen
January 20, 2026 at 9:00 am #17745022
unicR	This is weird. I still can't see the page URL for translation. See video: hidden link
January 20, 2026 at 9:14 am #17745079
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, It’s possible that URLs are set to be hidden in the ATE editor. Please try clicking the cog icon in the top-right corner while translating and make sure that links are enabled for translation. You can also use the search option in the editor to try and locate them. If that doesn’t help, could you please try using the admin user account you shared with me? That way, we can confirm whether the issue is user-related or caused by something else. Regards, Drazen
January 20, 2026 at 9:43 am #17745211
unicR	I have enabled the new translator and now the page url is visible.