This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to translate certain strings because they appear as locked in the WPML String Translation interface, and they are not found when searching in String Translation.
Solution:
If you're experiencing issues with strings that are locked and cannot be found for translation, we recommend you follow these steps:
1. Navigate to WPML → String Translation.
2. Enable the option "Look for strings while pages are rendered".
3. Visit the page where the untranslated strings are displayed.
4. Go back to WPML → String Translation and check if the string has been registered.
5. Proceed to translate the string.
For more detailed guidance, please refer to our documentation on Finding strings that don’t appear on the String Translation page.
If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket in our support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 year, 8 months ago.
Assisted by: Andrey.
