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This topic contains 14 replies, has 3 voices.

Last updated by Nigel 1 year, 5 months ago.

Assisted by: Christopher Amirian.

Author Posts
January 16, 2024 at 3:58 pm

sino-thai-companyV

I registered a multilingual plugin today. after activation - there was an error in the database and my site stopped showing the data that was there before, now there is a 404 error

January 16, 2024 at 4:27 pm
January 16, 2024 at 4:31 pm #15191253

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

We will process the website copying and get back to you as soon as we have news.

Thanks.

January 17, 2024 at 9:24 am #15193665

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

First attempt to copy the website failed. Trying again....

January 17, 2024 at 9:33 am #15193711

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Copying failed again. Would you please contact your hosting service provider and ask them to create a copy of the website that we can have access online?

You can set the next reply as private.

That way we can continue troubleshooting without the fear of changing the live website

January 17, 2024 at 9:44 am #15193834

sino-thai-companyV

you can do everything on the site. I can restore it through hosting if something happens

January 17, 2024 at 10:05 am #15193892

sino-thai-companyV

ok?

January 17, 2024 at 12:33 pm #15194776

sino-thai-companyV

Are you here?

January 17, 2024 at 3:15 pm #15195694

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I followed multiple troubleshooting steps but it seems that the plugin does not work on your website.

I will appreciate it if you could update WordPress so that we can see if that is the problem.

Currently you use a very old version of WordPress. I tried to do the update but it did not work.

Thanks.

January 17, 2024 at 3:45 pm #15195842

sino-thai-companyV

error
Another update is currently in progress

January 17, 2024 at 4:09 pm #15195936

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Yes that is what I get. Please contact your hosting provider and ask if there is any sort of update going on your installation.

I am also not sure about that

January 17, 2024 at 4:24 pm #15196061

sino-thai-companyV

now version 6.0.3
Isn't it suitable for your plugin?

January 17, 2024 at 7:05 pm #15196599

sino-thai-companyV

I installed a new version of WordPress. the site opens, but I get an error when going to the pages in the admin panel

January 17, 2024 at 9:39 pm #15197215

sino-thai-companyV

I also updated the theme. An error occurs when navigating to pages in the admin panel

Screenshot 2024-01-17 at 22.39.24.png
January 18, 2024 at 12:14 pm #15199620

sino-thai-companyV

hello! are you here? can you help me ?