transferin credits from prepaid to automatic translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client purchased prepaid credits for WPML but was unable to use these credits for automatic translations. The client wanted to transfer all credits from prepaid to automatic translations.
Solution:
We advised the client to cancel their Pay-As-You-Go subscription first by navigating to WPML > Translation Dashboard > Translation Tools. We also identified that the client had unregistered and re-registered their site, which affected the credit display. We corrected this issue, and the client's site now correctly shows 550,000 available credits.

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Tagged: ATE

This topic contains 4 replies, has 1 voice.

Last updated by Andreas W. 4 months, 2 weeks ago.

Assisted by: Andreas W..

Author	Posts
November 29, 2025 at 5:14 pm #17619800
tuluG	Background of the issue: I purchased prepaid credits for WPML but the system does not allow me to use these credits for automatic translations. I want to transfer all credits from prepaid to automatic translations as soon as possible. The site I need help with is hidden link. Symptoms: The system does not allow me to use prepaid credits for automatic translations. Questions: How can I transfer prepaid credits to automatic translation credits in WPML?
November 29, 2025 at 5:28 pm #17619811
tuluG	I can not transfer my prepaid credits to automatic translation credits.
November 29, 2025 at 6:04 pm #17619835
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Your site has an active subscription for Pay-As-You-Go. To use your pre-paid credits, you need to cancel the subscription at WPML > Translation Dashboard > Translation Tools first. Also, according to our system, I can confirm the following: - You deposited today 3x 90.000 credits, but they do not show up on your site. Taking a closer look, it seems as if you unregistered the site and then registered it again, and then you added again 274000 credits to the site. I have fixed this issue now. Note, that these are the current credit stats of your site: Available credits: 550.000 Let me know if further assistance will be needed. Best regards Andreas
November 29, 2025 at 6:27 pm #17619849
tuluG	Now it seems like I have no credits! can you check again I tried to remove the site but when adding it it still does not show any credits...
November 29, 2025 at 9:09 pm #17619981
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please revise this again now - it should be fixed.