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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate the Woocommerce search filter on your multilingual site, but the filter content applies to both Bulgarian and English versions without distinction.
Solution:
We found that the 'Wooc' layout was not translated. We recommend translating the layout to ensure that the filter labels are correctly displayed in different languages. You can do this by accessing the layout settings in your WordPress admin panel and applying the necessary translations. Check if the English shop page filter is now translated correctly by visiting your shop page.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 1 month, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 14, 2025 at 8:15 am #16591524

plamenT-3

Background of the issue:
I am trying to translate the Woocommerce search filter on my site. The content of the filter is set, but it applies to both Bulgarian and English versions. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
The filter content applies to both Bulgarian and English versions, and I need help to translate it specifically.

Questions:
How can I translate the Woocommerce search filter for different language versions?

January 14, 2025 at 12:44 pm #16592945

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) These strings seem to be added using Elementor. If you use an Elementor template, please make sure that the template is translated correctly.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

January 14, 2025 at 1:49 pm #16593311

plamenT-3

I don't know if I am using Elementor template. I hope the debug will help. Thank you!

January 14, 2025 at 1:55 pm #16593321

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 14, 2025 at 2:40 pm #16593481

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and found that the "Wooc" layout was not translated. (hidden link)

I translated it to translate the filter labels. Please check if the English shop page filter is translated correctly. (hidden link)

Best regards,
Osama

January 14, 2025 at 5:35 pm #16594364

plamenT-3

It works correctly. Thank you very much!
But from the link you gave me, I didn't understand how you translated it.
Would you share a screenshot, please?

January 14, 2025 at 7:38 pm #16594699

plamenT-3

I don't know if I did something, but now I don't have a filter in English shop page. Would you help, please

missingFilter.jpg
January 14, 2025 at 8:50 pm #16594884

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The layout translation needed to be updated, so I updated it, which made the filter appear again. (Kindly check the attached screenshot)

Please check the English shop page and let me know if it works correctly.

Best regards,
Osama

2025-01-14_22-48-05.png