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[Resolved] translated to Swedish.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client expressed frustration at not receiving a response to their support cases and was considering returning the WPML plugin due to its complexity and lack of support.
Solution:
We confirmed that the client's previous cases had been answered the day before and that a new case that came in the same day was handled by a colleague after a chat. We advised the client to continue the dialogue in one of the existing cases where we were waiting for the client's feedback. We provided links to the active cases for easy access:

If this solution is not relevant, either because it is outdated or not applicable to your case, we recommend that you open a new support case. We strongly recommend that you check related known issues at https://wpml.org/known-issues/, verify the version of the permanent solution, and confirm that you have installed the latest versions of themes and plugins.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 1 voice.

Last updated by Dražen 1 week, 2 days ago.

Assisted by: Dražen.

Author Posts
April 1, 2026 at 5:44 am #17941709

ryttare-och-hastF

Hej Jag har skrivit till er två gånger 16 timar och inte fått något svar
April 1, 2026 at 5:46 am #17941725

ryttare-och-hastF

Hej
Jag köpte ert plugin för att översätta min engelska produkt beskrivningar , men jag får ingen bra hjälp och överväger nu att ta bot pluginet och få pengarna tillbaka om ni inte vill hjälpa mig, tycker ert plugin är väldigt invecklat

April 1, 2026 at 9:55 am #17942474

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thanks for your message.

I understand your frustration. I checked your account and can see that your tickets were already replied to yesterday, and the one from today is currently being handled by my colleague following your chat. He will get back to you very soon.

To help you as quickly as possible, please continue in one of the existing tickets that are waiting for your response, as we are currently waiting for your feedback there.

Here are your active tickets:

- https://wpml.org/forums/topic/automatiskt-oversatt-till-english-584-krediter-anvanda/
- https://wpml.org/forums/topic/translated-to-swedish/
- https://wpml.org/forums/topic/translated-to-swedish-2/

You can also view all your tickets here:

https://wpml.org/forums/users/ryttare-och-hastf/

Best regards,
Dražen