Translation

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 3 replies, has 0 voices.

Last updated by Andreas W. 10 months, 1 week ago.

Assisted by: Andreas W..

Author	Posts
February 18, 2025 at 8:18 pm #16720852
rajkoV	Background of the issue: I am trying to manually translate content on my site hidden link using WPML. Symptoms: When I paste text and save during manual translation, the page scrolls up unexpectedly. Questions:
February 19, 2025 at 2:02 am #16721508
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Does this happen on the WPML Translation Editor or on the WordPress Editor? Does this happen on every translation or only on some of them? --- Further, could you please check WPML > Support > PHP and let me know the value for "Current memory usage"? Best regards Andreas
February 19, 2025 at 10:00 am #16723414
rajkoV	Can you check... *CREDENTIALS REMOVED BY SUPPORT AGENT* Multiple issues with WPML, doesnt show menu, I dont even know, which menu is this. Is WPML compatible with DIVI? I just help other agency with languages... I work on other themes... not divi...
February 19, 2025 at 3:48 pm #16725719
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Take kindly note that you published the credentials publically on this forum which is why I have removed them now. We are not allowed to access sites unless the credentials were provided inside the private reply form which I have enabled now. I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/. If you are not able to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. --- Also, take note that it seems that your site is blocking my IP or location. My public IP is: 190.235.170.131 Location: Peru Please make sure that access is granted.

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