I’m a bit lost in how the Advanced Translation Manager works.
We received an email stating that translations are paused and that additional credits need to be purchased. However, as far as I know, in this case the English language content is translated manually by the user and pasted into the fields via the Advanced Editor. The automatic translation option is turned off.
Based on your message, I’m also unable to determine where any free credits may have been used. Therefore, I cannot verify whether any translation credits were actually consumed.
How can I check this?
Additionally, how can we ensure that if a client does not want to use translation options and prefers to enter translations manually, nothing is accidentally translated via the AI translation option?
Please share with me the URL of the site, that way I can review our ledgers and see where the credits were used.
You can also do this as well from your side by going to WPML->Translation Dashboard->Payments & Maintenance and from within that tab get a copy of where the credits were used.
To prevent using credits for translations by accident follow the 2 steps below:
1. Go to WPML->Settings -> Automatic translation -> Do you want WPML to automatically translate all content when the Translation Editor opens?
make sure that it's set to "No, wait for me to start the translation".
2. Go to WPML->Translation Dashboard->Translate Everything Automatically make sure it's set to "OFF"
