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[Resolved] Translations reverting back to the original language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with sections of text on their site reverting back to the original language after making changes in the original page. The changes do not appear in the WPML editor.
Solution:
We found that the translations were not fully completed. We completed the missing translations for the client. For future instances, if this issue occurs, we recommend going to the primary language version of the page and clicking “Update” or “Save.” This action will prompt the Advanced Translation Editor to resync the content and verify if the translations appear correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 1 voice.

Last updated by Kor 10 months, 1 week ago.

Assisted by: Kor.

Author Posts
June 6, 2025 at 5:40 pm #17114797

clementD-15

Background of the issue:
I am trying to manage translations on my site hidden link using WPML.

Symptoms:
Sections of text on my site revert back to the original language.

Questions:
Why are sections of text reverting back to the original language?
June 6, 2025 at 5:42 pm #17114813

clementD-15

I have noticed that although making changes in the original page (nos cours de français" was changed to "nos cours de langue), it doesn't show up in the WPML editor.

This might be related to the current problem.
June 9, 2025 at 5:50 am #17116931

Kor

Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
June 9, 2025 at 5:10 pm #17119187

Kor

Thank you for your reply. I've checked and noticed that the translations were not fully completed. I’ve gone ahead and completed them for you hidden link , as shown in the attached screenshot. Everything appears to be displaying correctly now. hidden link

Screenshot_139.png
June 11, 2025 at 11:43 am #17125479

clementD-15

Hi Kor,

thank you the issue is now fixed. However translations were fully completed as the screenshots I previously sent shows.

What is the way to fix this issue if it happens in the future?
June 11, 2025 at 11:48 am #17125488

Kor

Thank you for your reply.

Upon checking your website, I noticed that some translations are missing. It seems the content wasn't previously saved in the translation memory, which may have caused this issue.

This shouldn't occur moving forward. However, for the affected pages, please go to the primary language version and click “Update” or “Save.” This action will prompt the Advanced Translation Editor to resync the content and verify if the translations appear correctly.