This thread is resolved. Here is a description of the problem and solution.
Problem:
The client wanted to know how to undo the creation of language-specific versions of images in the WPML Media Translation section and why options related to Media Translation were still available even when the WPML Media Translation Addon was deactivated.
Solution:
We explained that WPML does not create duplicate physical image files but assigns new IDs with language-specific information to the same image. Unfortunately, it is not possible to undo the process once initiated. If the client wishes to remove duplicated images, they should manually delete them from the "Media" section, ensuring only the cloned images are removed, not the original media items.
For cleaning up the database entries, we suggested using the WPML Troubleshooter with the following steps:
- Go to WPML > Support > Troubleshooting
- Click on the buttons:
-- Clear the cache in WPML
-- Remove ghost entries from the translation tables
-- Set language information
-- Fix post type assignment for translations
-- Cleanup and optimize string tables
Regarding the Media Translation options appearing even when the addon is deactivated, we clarified that these options are part of the core functionality of WPML and are designed to appear regardless of the Media Translation plugin's status.
If the provided solution is not relevant due to being outdated or not applicable to the client's case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If further assistance is needed, please contact us through the WPML support forum.
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This topic contains 4 replies, has 2 voices.
Last updated by 7 months, 1 week ago.
Assisted by: Prosenjit Barman.