Woocommerce Multilingual - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 0 reply, has 1 voice.

Last updated by davidV-92 1 year, 1 month ago.

Author	Posts
December 6, 2024 at 7:25 am
davidV-92	Background of the issue: I am trying to access the product translation in Woocommerce Multilingual for a product. Normally, the standard WPML translation page opens when I click the pencil/globe icon. However, this no longer works, and I can't add or edit new or existing translations. I also can't add the translation from the actual product page in Woocommerce. This issue can be seen at hidden link. I have tried disabling all plugins except for Woocommerce and WPML, but the issue persists. My current configuration can be seen here: hidden link. Symptoms: Inactivity. The WPML translation page doesn't open. Questions: Why doesn't the WPML translation page open when I click the pencil/globe icon? How can I add or edit translations for products in Woocommerce Multilingual?
December 6, 2024 at 8:24 am #16484919
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I convert the chat session into a forum ticket due to inactivity. Please share the FTP account of the dev site. I will try to reinstall the WPML plugin and investigate the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks
December 6, 2024 at 9:15 am #16485151
davidV-92	Hi Long, We reinstalled the String Translation and CMS plugin using the latest version on the WPML site but this doesn't seem to have helped. The dev site is back. It crashed because of the dependency between woocommerce and WPML Multilingual for Woocommerce.
December 9, 2024 at 9:01 am #16491425
davidV-92	Kor looked into a related issue. It turns out there was an issue with the license. We deleted the old license and created a new one. This made it work again.