[Resolved] WPML and Gravity Forms - User notifications
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to translate user notifications for Gravity Forms using WPML, but despite following the guide and translating all forms and strings, the notifications are still sent in German when the enquiry is made from the English version of the site. Solution: We conducted a test by setting up a local copy of the client's site with only essential plugins activated (WPML CMS, String Translation, Gravity Forms, and Gravity Forms Multilingual) and using the default WordPress theme. We created a test page and did not encounter the issue in this minimal setup. We suggest the client to: 1) Deactivate all non-essential plugins. 2) Switch to the default WordPress theme temporarily. 3) Clear the browser's cache or try accessing the site using a private browsing window to see if the issue persists.
If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
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Background of the issue:
I am trying to translate the user notifications of Gravity Forms on my site hidden link using WPML.
Symptoms:
I followed the guide. All forms are translated and all the strings are also translated. Nonetheless the system keeps sending the user notification in german even if I send an enquiry from the english site
Questions:
How can I translate the user notifications of Gravity Forms using WPML?
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.
Thanks for importing the form. The form was not translated, so I translated it via WPML-> Translation Management. Please submit the form in hidden link">English and check the hidden link">mail.
I tested it, and it seems to work correctly. Please check the last mail in the mail log to see my test.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1) I installed a local copy of your site and deactivated all plugins except WPML CMS, String Translation, Gravity Forms, and Gravity Forms Multilingual.
After that, I activated the WordPress default theme and created a test page to reproduce the issue.
The issue didn't happen in the minimal installation. Kindly check this hidden link">video.
2) On your site, I tested the form on this hidden link">page, and it worked correctly. Kindly check the attached screenshot to see the mail I received.
Would you please clear your browser's cache or check using a private window?