Problem: You are experiencing an issue where no translation credits are displayed after unlinking your main page from itself. Additionally, there was confusion regarding the connection status of your test environment, which seemed to still be linked to the main site even after being removed. Solution: First, verify the amount of translation credits that should be available. According to our records, you should have 56066 credits on your website. Next, please visit https://wpml.org/account/sites/ and remove the sitekey for your main website. After removing the sitekey, generate a new one and replace the old sitekey in your WordPress admin under WP > Plugins > Add new > Commercial Tab. Once you have updated the sitekey, share the new sitekey with us so we can check the status and ensure that the credits display correctly.
If this solution does not resolve your issue or seems irrelevant due to changes in our system or your specific setup, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML support forum.
Problem: The client transferred their test environment to a live setting and mistakenly transferred the translation memory to the new URL. They needed to remove the translation memory link between two pages and reset the translation memory for a specific language translation. Solution: Please open a new support ticket at our support forum.
Problem: The client is updating a project and integrating an English version using WPML. They encountered issues with translation settings not being correctly configured, specifically with multiple translation engines active and a newly imported glossary. They are considering either deleting all English content in the test environment before moving to the live environment or resetting the translation memory for DE -> EN translations.
Solution: We recommend deleting all English content/pages on the test environment and then transferring this version to the live environment. Since the domain changes, re-registering the page in the WPML backend will ensure that the old translation memory does not affect new translations. This approach is practical as it avoids potential migration issues related to translation settings.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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