Problem: The client is experiencing an issue where the system creates a new product instead of recognizing existing records when trying to import product translations using WP All Export and Import for WooCommerce. Solution: 1. We recommend first disabling WPML and running the import again to test if the issue persists. This will help determine if the problem is related to WPML or the import process itself. 2. Check the format of your import file. Ensure that the columns have titles and that the data is not jumbled. The file should use commas (",") to separate values, not semicolons (";"). 3. If the problem is not related to WPML and is due to the file format or the import process, contact WP All Import Pro's support team for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us at WPML support forum.
Problem: You are trying to launch automatic translations from the WPML panel, but some pages are not translating correctly. Instead of the actual texts, Lorem Ipsum appears in the translations when using Elementor. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML --> Translation Management --> Jobs. 2. Cancel the translation job for the affected page. 3. Go to the original page, make a small change, and click on 'update'. 4. Attempt to translate the page again and check if the correct text appears.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page to check for related problems. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: The client is trying to assign translation credits to their production website (novatek.it) but encounters an issue because the credits are still assigned to an old development domain (novatek.happybrain.dev) which no longer exists. Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the site key for novatek.happybrain.dev by clicking the trash icon, which will return the assigned credits to your WPML.org account. For more details, visit this documentation. 3. Log in to your Novatek.it site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits using that popup. 6. Copy the key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: After duplicating a website and creating different license keys for each, the duplicated site shows a message indicating it has moved to the original site's URL, and some functionalities are disabled. Solution: If you're experiencing this issue after duplicating a site and assigning new license keys, follow these steps: 1. On the duplicated site, before adding the new registration key, select the option 'I moved this website' or a similar option. This action informs WPML that this is a new or different site. 2. After marking the site as moved, register it with the new license key.
If these steps do not resolve the issue, or if the options mentioned are not visible, it might be because the solution is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
