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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to translate your home page into French using WPML and it fails repeatedly, expecting to see the WPML Advanced Translation Editor but it doesn't appear.
Solution:
We have identified this issue and it should now be resolved now. If you're still experiencing this problem, we recommend you try translating the page again. If the issue persists, please check for any related known issues at https://wpml.org/known-issues/, verify you have the latest versions of your themes and plugins, and confirm the version of the permanent fix.

If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 8 replies, has 2 voices.

Last updated by Andrey 3 weeks, 1 day ago.

Assisted by: Andrey.

Author Posts
September 30, 2025 at 9:39 am #17443487

moritzU-3

Background of the issue:
I am trying to translate the home page into French using WPML.

Symptoms:
WPML tried to translate this page three times and failed. I expected to see the WPML Advanced Translation Editor.

Questions:
Why is the page failing to translate into French?
How can I fix the translation failure?

September 30, 2025 at 12:34 pm #17444360

moritzU-3

What might be related is using media translations.

September 30, 2025 at 12:48 pm #17444489

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please try following the steps outlined in this guide to see if it helps resolve the issue:

https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/

Additionally, check if there are any migration-related notifications in WPML → Translation Management, as described here:

https://wpml.org/errata/wpml-triggers-a-migration-notification-banner-even-when-the-site-hasnt-been-migrated/

If the problem persists, navigate to WPML → Support and click on the Troubleshooting link. On the Troubleshooting page, look for and click the button labeled Force-enable WPML’s Advanced Translation Editor (please note that this button may not always appear).

As another step, try triggering a translation update by making a small change to the original page (e.g., adding a dot), saving it, then removing the change and saving again. This should mark the translation as needing an update, allowing you to re-enter the WPML translation editor.

Let me know how it goes.

September 30, 2025 at 1:33 pm #17444975

moritzU-3

Those steps did not help with the page that initially caused problems. I tried translating a different page and that worked. I also made a copy of the problematic page but it also could not be translated.

I looked into the error logs and this is printed on every failed attempt:

XLIFF Server Communication 	The uploaded xliff file does not seem to be properly formed.<br>Missing or wrong data: <strong>target</strong>

extra data:

 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/114\/272\/147\/original\<REDACTED>"}
September 30, 2025 at 2:49 pm #17445542

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

Could you please try the following steps and let me know the results?
1. Make a slight change to the page in the original language.
2. Update the page.
3. Then, try opening it again in the Translation Editor.

Before doing this, please make sure to cancel any translations for that page that are currently marked as In Progress in WPML → Translation Management → Jobs.

October 1, 2025 at 6:20 am #17447208

moritzU-3

When trying to cancel the English to French job for the page I get the error "The job could not be cancelled".

October 1, 2025 at 8:59 am #17447769

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

October 1, 2025 at 2:57 pm #17449247

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the information you've provided.

I’ve looked into this issue, and our developers are already working on a fix. I'll send you an update as soon as I have more details.

October 2, 2025 at 10:30 am #17451617

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I appreciate your patience.

It should be fixed now.